Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kara Cupp

Kimberling City,MO

Summary

Talented Managing Editor offering 5-year background in creative concepts, editing and directing projects for Twitch and Discord platforms. Skilled communicator adept at collaborating effectively and cohesively with multidisciplinary teams and contract professionals.

Overview

7
7
years of professional experience

Work History

Social Media/Content Manager

Freelance
Kimberling City, United States
11.2021 - Current
  • Managed content distribution to online channels and 3 social media platforms.
  • Conducted regular content audits to identify gaps and redundancies of content.
  • Maintained content marketing calendar to schedule creation and delivery deadlines.
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.

Community Moderator

Indy Gaming League
Indianapolis, IN
06.2019 - 08.2021
  • Built relationships with residents, families and community.
  • Engaged community members by organizing monthly, quarterly and yearly events.
  • Onboarded 1000 new community members quarterly, with one on one Q&A sessions
  • Managed membership support and ongoing activities for a ten-thousand-member base.
  • Promoted community via social media, traditional advertising strategies, and direct communication with current and prospective gamers.
  • Implemented community programs to help reach individuals requiring services.

Community Manager

Snake Pit Gaming
Charlotte, NC
06.2017 - 07.2021
  • Supervised team engagement and services for 300 members in the amateur competitive gaming
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration
  • Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 10
    departments and cut down paperwork by 75%.
  • Onboarded new players efficiently by developing database listings, uploading information, and defining related lists
  • Composed daily posts for social media and helped build a corporate presence on Twitter, Facebook, and Instagram
  • Created professional business correspondence, spreadsheets, and presentations for sponsors
  • Established vendor relationships to access timely services in support of events
  • Restored community loyalty by resolving complaints, activities, or services rendered
  • Identified issues, analyzed information, and provide solutions to problems.

Education

Medical Lab Tech Certification - Medical Lab Sciences

Central New Mexico College
Albuquerque
08.2013

High School Diploma -

Rio Rancho High School'
05.2004

Skills

  • Social Media Trend Analysis
  • Campaign Management
  • Social Media Performance Measurement
  • Digital Content Development
  • Time Management
  • Content Creation
  • Teamwork and Collaboration
  • Customer Preferences
  • Online Media Campaigns
  • Overseeing Events
  • Critical Thinking
  • Codes and Standards Compliance
  • Customer Relations

Timeline

Social Media/Content Manager

Freelance
11.2021 - Current

Community Moderator

Indy Gaming League
06.2019 - 08.2021

Community Manager

Snake Pit Gaming
06.2017 - 07.2021

Medical Lab Tech Certification - Medical Lab Sciences

Central New Mexico College

High School Diploma -

Rio Rancho High School'

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Kara Cupp