Summary
Overview
Work History
Education
Timeline
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Kara Daniels

Columbus,OH

Summary

Results-driven professional with over 9 years of leadership experience in financial management and client services. Proven expertise in data analysis, account reconciliation, and implementing effective training programs across multiple locations.


Skilled in translating complex data into actionable insights while maintaining regulatory compliance.

Experienced in building supportive team environments, providing exceptional client care. Dedicated to improving operational efficiency through data-driven solutions and personalized staff development.

Overview

12
12
years of professional experience

Work History

Managed Care Client Services Rep

Sedgwick
07.2024 - Current
  • Using the power of one to improve outcomes for injured employees
  • Streamline processes and help injured workers return to work and life as quickly and safely as possible by supporting colleagues through our AskMC Team
  • Performs contract renewal and Client Service Instruction preparation for assigned accounts
  • Coordinates renewal pricing and completes location coding parameters; prepares and distributes stewardship and other reports
  • Coordinates project activity focusing on maintaining and improving overall customer satisfaction
  • Identifies issues that impact consistency and customer satisfaction; works with program management leadership to effect problem resolution; and assists with identifying office level service trends and establishes plans for service improvement
  • Collaborate with cross-functional teams to resolve complex client issues quickly and efficiently.
  • Develop customized solutions for clients, addressing their unique requirements and preferences.
  • Participated in regular training sessions to stay current on product offerings and industry trends, ensuring accurate representation when communicating with clients.

Consumer Funds Coordinator Lead

Consumer Support Services, Inc
07.2013 - 06.2024
  • Create and calculate monthly budgets for each client we provide Payee services to
  • Maintain ledgers and account reconciliation
  • Payroll and Scheduling
  • Enhanced team communication by implementing weekly coordination meetings and detailed project update emails
  • Audit and invoice third-party billings
  • Import billing data and create payroll records
  • Ensure company policies are adhered to consistently
  • Provide training in Consumer Funds to our offices statewide
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment
  • Create and calculate monthly budgets for each client we provide Payee services to
  • Review, compile, and input necessary billing data for the preparation of services provided
  • Managed payroll processing accurately, ensuring timely compensation for all employees
  • Reduced training time for new users by creating comprehensive Salesforce training materials and conducting hands-on training sessions
  • Completed bi-weekly payroll for over 500 employees

Writer & Promoter

Lytt
07.2018 - 01.2020
  • Getlytt.today/blogs/festival-reviews
  • LYTT – Remote
  • Manage and write all content on LYTT’s Festival Reviews website page
  • Generate topics that attract and engage our audience
  • Form reviews from attended music festivals while incorporating the beverages LYTT offers to customers
  • Inform and describe the experience and effects our products create for our clientele
  • Make in-store appearances to promote and sample products to consumers while noting reactions, sample amount, etc
  • Focus on the users of our products in order to improve conversion rate

Content Writer

Haven Luxury Lifestyles
08.2014 - 11.2017
  • Remote www.havenlifestyles.com
  • Responsible for generating magazine topics and advertising content
  • Researched and gathered details and information in order to compose well-structured drafts for review
  • Communicated with leadership, clients, and potential interview sources
  • Wrote questions for the interviewing process with realtors
  • Conducted phone interviews with clients to compose editorials to generate sales
  • Edited and revised magazine proofs before going to print
  • Managed and maintained social media account (Instagram)

Contributing Writer

08.2016 - 10.2017
  • Thought Catalog – Remote www.thoughtcatalog.com/kara-daniels
  • Contributed unique articles for the online Thought Catalog digital magazine
  • Produced pieces that included a variety of content that related to a wide range of readers
  • Submitted articles for review to be published online
  • Created easy-to-read content
  • Simplified complex topics for monthly readers
  • Wrote powerful and compelling headlines to generate online traffic

Education

Bachelor of Arts - English and Professional Writing

Ohio State University
Columbus
05.2015

Timeline

Managed Care Client Services Rep

Sedgwick
07.2024 - Current

Writer & Promoter

Lytt
07.2018 - 01.2020

Contributing Writer

08.2016 - 10.2017

Content Writer

Haven Luxury Lifestyles
08.2014 - 11.2017

Consumer Funds Coordinator Lead

Consumer Support Services, Inc
07.2013 - 06.2024

Bachelor of Arts - English and Professional Writing

Ohio State University

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Kara Daniels