Kara DeFrates
Belleville,IL
Summary
Team-oriented Sales Supervisor with experience handling issues with poise. Enthusiastic personality, strong work ethic, and background mentoring team members in selling techniques. Deep knowledge in marketing and customer service.
Overview
11
11
years of professional experience
Work History
Selling Supervisor
Victoria Secret
Fairview, IL
10.2021 - Current
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed daily operations, client relations and IT.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Trained new employees on product knowledge, customer service, cash handling, and other operational procedures.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Counted and balanced registers.
- Maintained updated knowledge through continuing education and advanced training.
Retail Sales Associate
Victoria Secret
Fairview, IL
10.2019 - Current
- Completed transactions in an efficient manner while providing excellent customer service.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ticketed, arranged and displayed merchandise to promote sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Greeted customers upon entering the store and provided assistance.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Demonstrated knowledge of store products and services.
- Offered suggestions for additional items that may be of interest to customers.
- Prioritized and organized tasks to efficiently accomplish service goals.
Server
Wasabi Sushi Bar
Fairview, IL
03.2013 - 08.2019
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Trained new employees on restaurant procedures and plating techniques.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
New Athens High School
New Athens, IL03-2013
Some College (No Degree) - Generals
South Western Illinois College
Belleville, ILSkills
- Shipment Receiving
- Sales Tracking
- Sales Operations
- Exceptional Multi-Tasker
References
References available upon request.
Timeline
Selling Supervisor
Victoria Secret
10.2021 - Current
Retail Sales Associate
Victoria Secret
10.2019 - Current
Server
Wasabi Sushi Bar
03.2013 - 08.2019
High School Diploma -
New Athens High School
Some College (No Degree) - Generals
South Western Illinois College