Summary
Overview
Work History
Education
Skills
Timeline
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Kara De La Leurs

Bradley,IL

Summary

Detail-oriented technician with expertise in troubleshooting, network setup, and customer support. Proven ability to efficiently resolve issues and educate users on technology best practices.

Overview

5
5
years of professional experience

Work History

Computer Technician

Posen Robinson School District 143.5
Posen, Illinois
01.2025 - Current
  • Diagnosed hardware issues and performed repairs on computers and peripherals.
  • Installed operating systems and configured software applications for users.
  • Assisted in network setup and troubleshooting connectivity issues for users.
  • Maintained inventory of computer parts and ordered replacements as needed.
  • Educated users on best practices for technology usage and data security.
  • Conducted routine maintenance checks to ensure optimal computer performance.

ITS Student Worker

Governors State University
01.2023 - 12.2024
  • Leveraged pervious work experience to quickly be incorporated to the team performing the duties quickly as a seasoned technician.
  • Assisted students and faculty members by providing guidance on various troubleshooting techniques.
  • Resolved around 800 tickets during my time working for ITS from reimaging computers to be redeployed, assisting students, and resolving classroom issues.

Helpdesk Support Intern

Midwest Operating Engineers union 150
02.2021 - 10.2022
  • Troubleshooting software and hardware issues for employees throughout the building.
  • Network services such as setting up new wireless access points as well as troubleshooting servers and running maintenance on servers in our data center.

Education

Bachelor of Science -

Governors State University
Park Forest, IL
12-2024

Associate of Applied Science -

Moraine Valley Community College
Palos Hills, IL
08.2021

High school diploma -

Victor J Andrew High School
Tinley Park, IL
05.2018

Skills

  • Familiarity with Active Directory
  • Experience with ticketing systems, including Ivanti
  • Basic experience with PowerShell
  • Experience with call centers and triage during high-demand periods
  • Layer 1 and 2 troubleshooting
  • Familiarity with Microsoft Azure and Intune
  • Customer service
  • Familiarity with Windows Server 2016
  • Basic experience with Linux/Unix operating systems
  • Experience with Google Workspace
  • Experience with Google administration

Timeline

Computer Technician

Posen Robinson School District 143.5
01.2025 - Current

ITS Student Worker

Governors State University
01.2023 - 12.2024

Helpdesk Support Intern

Midwest Operating Engineers union 150
02.2021 - 10.2022

Bachelor of Science -

Governors State University

Associate of Applied Science -

Moraine Valley Community College

High school diploma -

Victor J Andrew High School

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