Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Kara Dixon

Kara Dixon

Columbus,OH

Summary

Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Residential Housing Support Specialist

Lighthouse Behavioral Health Solutions
07.2024 - Current

Support residents in maintaining sober living environment

Provide addiction/recovery education

Administer UA's and BA's

State compliant documentation

Crisis intervention

Plan and facilitate activities

Support self medication administration

Server/Bartender

Red Lobster
10.2022 - 11.2024
  • Provide excellent customer service and dining experience. Hosting duties. Bussing. Side work.
  • Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to tables.
  • Trained new team members on restaurant policies, menu items, and customer service best practices.
  • Resolved customer complaints swiftly, maintaining positive dining experiences and loyalty to the brand.
  • Mentored junior servers on upselling techniques, contributing to increased sales revenue through enhanced guest interactions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Treatment specialist

Mckinley Hall
01.2009 - 05.2012
  • Monitor client daily activities, interact with clients, transportation, facilitate groups, medication, monitoring documentation

Treatment specialist/Case manager

Womens recovery center
09.1998 - 02.2001
  • Monitor client daily activity third shift tech facilitate group connect clients with outside resources, Transportation medication monitoring documentation

Education

High School Diploma -

Patterson Cooperative High School
Dayton, OH
06-1986

Skills

  • Banquet
  • Cash handling
  • Cash register
  • Communication skills
  • Customer service
  • Crisis intervention
  • Client support
  • Recovery education
  • Documentation compliance
  • Substance abuse knowledge
  • Self-medication assistance
  • Customer service excellence
  • Conflict resolution
  • Training and mentoring
  • POS system management
  • Group facilitation
  • Medication monitoring
  • Transportation coordination
  • Community resource connection
  • Incident management

Certification

Food Handler Certification

Languages

English

Timeline

Residential Housing Support Specialist

Lighthouse Behavioral Health Solutions
07.2024 - Current

Server/Bartender

Red Lobster
10.2022 - 11.2024

Treatment specialist

Mckinley Hall
01.2009 - 05.2012

Treatment specialist/Case manager

Womens recovery center
09.1998 - 02.2001

High School Diploma -

Patterson Cooperative High School