Kara DIXON
Prince George,VA
Summary
Focused Business Administrator aiming to leverage advanced knowledge of process optimization and business operations acquired over 5 years of successful performance in the business landscape. Resourceful and passionate about gaining accounting experience while actively earning a Bachelor of Science in Accounting by 2025.
Overview
11
11
years of professional experience
Work History
Program Specialist
Virginia Commonwealth University
11.2020 - Current
- Purchasing for research program via Realsource.
- Initiate domestic and international reimbursement for trial patients(purchase card, purchase orders, and wire transfers).
- Reconciling financial discrepancies.
- Financial analysis of program transactions.
- Adheres to GAAP rules and regulations
- Manages and organizes inventory.
- Check figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Establishes realistic goals and creates effective processes to achieve goals.
- Creates and maintains positive relationships with stakeholders for business needs.
- Maintains regular communication between departments via email and phone calls to coordinate program logistics.
- Schedules and supervises staff meetings to discuss new ideas and update participants on program details and milestones.
- Provides guidance on subject-matter projects to employees and management teams.
- Mentors new hires, resulting in stronger staff development and increased productivity.
- Analyze team performance and identified opportunities for additional training.
- Verify new hire references and recommend team members for hire.
- Monitor employee work and develops improvement plans.
- Evaluates program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Plans and execute meetings to connect organizational representatives, community members and clients.
- Coordinates large formal work events monthly.
Auditor II
Estes Express Lines
10.2018 - 12.2019
- Analyze data and findings to prepare reports detailing financial information.
- Comply with established auditing processes to meet internal and regulatory requirements.
- Analyze trends over monthly, quarterly, and annual financial data to investigate fluctuations
- Reconcile accounts, managed audits and updated financial records with accuracy.
- Review accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Match purchase orders with invoices and recorded necessary information.
- Maintain account accuracy by reviewing and reconciling checks monthly.
- Maintain records by imaging and organizing invoices, debits, and credits.
- Professionally communicate with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconcile account information and reported figures in general ledger by comparing to bank account statement each month.
- Perform observations and evaluated supporting documents to supplement audit findings.
- Maintain positive relationships with coworkers and vendors
- Coordinate, manage and implement auditing projects and prepared for evaluation.
- Diminish outstanding debts by analyzing accounts for issues.
- Receive and sent emailed tasks via Microsoft Outlook
- Verify and updated multiple payable accounts.
Customer Service Representative
Anthem
05.2016 - 05.2018
- Routinely answered customer questions regarding insurance policy and pricing for small group and ACA members.
- Initiated phone payments 40% of the time.
- Handled customer inquiries professionally.
- Adhered to HIPAA 100% daily.
- Answered product questions with up-to-date knowledge.
- Analyzed and resolved customer inquiries and complaints in timely manner.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Prior Authorization Representative
Aditya Birla Minacs
10.2012 - 06.2015
- Processed new medication and refill requests for authorization
- Managed customer issues patiently and graciously, in accordance with company policies
- Managed and trained new hires
- Contacted insurance companies to obtain prior authorization for medical procedures and medications
- Reviewed and authorized prior authorizations
- Verified eligibility and compliance with authorization requirements for service providers
- Fielded telephone inquiries on authorization details from plan members and medical staff
- Effectively complied with HIPPA rights 100% daily
- Performed strong written & verbal communication skills
- Impressive interpersonal skills
- Researched and analyzed prior authorization denials and exceptional using attention to detail skills
- Highly effective problem-solver
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel
Education
Bachelor of Science - Accounting
Virginia Commonwealth University
Richmond, VA06.2025
Associate of Applied Science - Business Administration
Purdue Global University
Indianapolis, IN11.2021
Skills
- Microsoft 365
- Financial analysis
- Time Management
- Small business payroll experience (Quickbooks)
- Project Management experience
- Strategic and analytical
- Strong verbal and written communication skills
- Attention to detail
- Staff Meetings
- Active listening skills
- Strong problem-solving skills
- Self-Initiator
- Leadership
Timeline
Program Specialist
Virginia Commonwealth University
11.2020 - Current
Auditor II
Estes Express Lines
10.2018 - 12.2019
Customer Service Representative
Anthem
05.2016 - 05.2018
Prior Authorization Representative
Aditya Birla Minacs
10.2012 - 06.2015
Bachelor of Science - Accounting
Virginia Commonwealth University
Associate of Applied Science - Business Administration
Purdue Global University
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