Summary
Overview
Work History
Education
Skills
Timeline
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Kara Doller

Anaheim,CA

Summary

Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature. Knowledgeable Loan Processor bringing 20 years of experience in banking and financial positions. Highly skilled in working well with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between bank and customer. Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

29
29
years of professional experience

Work History

Nutrition Services Worker

PYLUSD Nutrition Services
Placentia, CA
02.2024 - Current
  • Assists and prepares all food necessary for service.
  • Sets up food and equipment for serving.
  • Cleans and stores utensils, cafeteria equipment, and food supplies.
  • Operates computerized point-of-sale equipment.
  • Performs related duties as assigned.

Mortgage Loan Processor

MUFG Union Bank
Brea, CA
08.2019 - 04.2023
  • Processed loan documents and ensured compliance with federal regulations.
  • Provided customer service by responding to inquiries regarding loan status.
  • Verified that all conditions of the loan have been met prior to disbursement of funds.
  • Submitted completed loan packages to underwriting department for approval or denial decisions.
  • Ordered appraisals and title services on behalf of borrowers when necessary.
  • Maintained accurate records in accordance with company policy and procedures.
  • Communicated regularly with customers throughout the entire process from origination through closing.
  • Researched discrepancies in documentation received from applicants or third parties.
  • Examined collateral property values to ensure they meet investor guidelines.
  • Organized files electronically according to document type and date received.
  • Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
  • Managed loan application pipeline by completing and submitting reports within allotted turn-around times.

Home Equity Loan Processor

MUFG Union Bank
Brea, CA
08.1998 - 08.2019
  • Analyzed loan applications and supporting documents to determine eligibility for approval.
  • Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
  • Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
  • Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
  • Explained the various types of loans available and advised on the best product suited for customer's needs.
  • Submitted loan applications to underwriting department for review and approval process.
  • Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.
  • Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
  • Reviewed appraisals to ensure accuracy of value estimates.
  • Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
  • Compiled closing packages containing all necessary documents required for funding.
  • Verified accuracy of closing figures prior to disbursement of funds.
  • Monitored progress of each loan application from start to finish ensuring timely completion.
  • Assisted borrowers with questions regarding their loans after closing.
  • Updated customers regularly on status of their loans throughout the processing period.
  • Researched escalated problems related to loan processing activities.
  • Adhered strictly to company policies when completing tasks associated with loan processing duties.
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
  • Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
  • Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
  • Reviewed initial client documentation to structure and submit loan package.
  • Interfaced with borrowers to obtain needed items and prepare applications for underwriting review.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Managed conditions sent from underwriting departments.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Created and completed loan submission packages.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Filed completed packages quickly and efficiently.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Updated client account information and records in company databases.
  • Informed customers of loan application requirements and deadlines.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Stayed abreast of lending regulations, industry trends and market rates.

Warehouse Packer

Print Works
Whittier, CA
08.1997 - 08.1998
  • Assembled and packed orders according to customer specifications.
  • Verified accuracy of items picked against packing list.
  • Organized warehouse inventory and stocked shelves with incoming deliveries.
  • Labeled boxes, containers, and pallets for shipment purposes.
  • Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.

Cashier

Taco Bell
Anaheim, CA
03.1996 - 08.1997
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.

Education

High School Diploma -

Garden Grove High School
Garden Grove, CA
06.1996

Skills

  • Appraisal Compilation
  • Processing Documents
  • Employment Verification
  • Mortgage Loan Processing
  • Data Entry
  • Customer Communication

Timeline

Nutrition Services Worker

PYLUSD Nutrition Services
02.2024 - Current

Mortgage Loan Processor

MUFG Union Bank
08.2019 - 04.2023

Home Equity Loan Processor

MUFG Union Bank
08.1998 - 08.2019

Warehouse Packer

Print Works
08.1997 - 08.1998

Cashier

Taco Bell
03.1996 - 08.1997

High School Diploma -

Garden Grove High School

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Kara Doller