Kara Dorsey

Work History

Ophelia's

07.2025 - Current

Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Orchestrated positive customer experiences by overseeing every area of front of house operations.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Carefully interviewed, selected, trained, and supervised staff.
Correctly calculated inventory and ordered appropriate supplies.
Set clear expectations and created positive working environment for employees.
Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Oversaw timeliness and quality of food delivery at high-volume events.
Organized banquet storage and surrounding areas to facilitate access to products and materials.
Set up and broke down conference and banquet rooms to meet facility standards and specifications.

Smokehouse BBQ

02.2025 - 07.2025

Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Adhered to safe work practices, food safety regulations, and corporate guidelines.
Performed cash handling activities and secured nightly bank deposits.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Coordinated with suppliers to establish timely delivery of food and beverage items.
Resolved guests complaints while maintaining positive customer environment.
Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
Motivated staff to perform at peak efficiency and quality.
Coordinated with catering staff to deliver food services for special events and functions.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Managed staff schedules and maintained adequate coverage for all shifts.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Burnt End BBQ

05.2024 - 03.2025

Addressed guest concerns and resolved all issues to guests' satisfaction.
Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Collaborated with chefs to create seasonal menus and promotional offers.
Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Developed unique events and special promotions to drive sales.
Oversaw food preparation and monitored safety protocols.
Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Verified prepared food met standards for quality and quantity before serving to customers.
Maximized quality assurance by completing frequent line checks.
Purchased food and cultivated strong vendor relationships.
Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Performed cash handling activities and secured nightly bank deposits.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.

Chili's Bar and Grill

03.2014 - 07.2023

Obtained cash bank and stocked service bar to prepare for operation.
Kept bar presentable and well-stocked to meet customer needs.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Served high customer volumes during special events, nights, and weekends.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Prepared custom drink orders by accurately measuring and mixing house ingredients.
Verified drinking age requirements of customers by carefully reviewing photo identification.