Kara Douma
Summary
Proven leader and skilled butcher at Village ShopRite, adept in cutting techniques and staff leadership, significantly enhancing customer satisfaction and sales through strategic merchandising and rigorous sanitation standards. Excelled in teamwork and collaboration, driving productivity and fostering a positive work environment. Demonstrated exceptional customer service and problem resolution skills, ensuring high-quality meat products and efficient operations.
Overview
10
10
years of professional experience
Work History
Meat Department Manager
Village ShopRite
01.2023 - Current
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
- Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
- Trained new employees on handling, safety and stocking procedures.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Balanced staffing needs during peak times such as holidays or special events to ensure adequate coverage without sacrificing customer service quality levels.
- Streamlined workflow processes within the department, resulting in increased productivity among team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Meat Manager
Village ShopRite
03.2022 - 01.2023
- Supported the Meat Manager in achieving financial targets for sales growth, profit margin improvement, and labor cost control within the department''s operations.
- Demonstrated expertise in cutting, trimming, grinding, and preparing meats according to established standards and customer requests.
- Ordered and received products under direction of Meat Manager to maintain high quality and proper quantity.
- Assisted Meat Manager with maintaining profit margin in accordance with sales goals, expenses, price changes and waste management.
Apprentice Butcher
Village ShopRite
11.2021 - 02.2022
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Learned different selections and types of poultry, pork, beef from head butcher.
- Prepared meat into forms ready for cooking by boning, tying, grinding, cutting and trimming meats.
Head Meat Wrapper
Village ShopRite
06.2014 - 11.2021
- Offered guests top-notch service, greeting every person and assisting with needs such as locating products.
- Supported cross-functional team efforts by assisting with tasks in other departments as needed, contributing to overall store success.
- Collaborated with other team members to ensure a smooth workflow within the department during peak times.
- Replenished cases through shifts to maintain consistent sales.
Education
M.D. - Business Management
Kaplan College - Phoenix
Phoenix, AZSkills
- Cutting techniques
- Sanitation Standards
- Staff Leadership
- Schedule Management
- Merchandising Strategies
- Employee Scheduling
- Employee Development
- Inventory ordering
- Ordering Supplies
- Temperature Monitoring
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Team Leadership
- Decision-Making
- Problem Resolution
- Work Planning and Prioritization
- Customer Relationship Management
- Good Judgment
Additional Information
I am sending in my resume to interview for the Meat and Seafood Field Merchant Position.
Timeline
Meat Department Manager
Village ShopRite
01.2023 - Current
Assistant Meat Manager
Village ShopRite
03.2022 - 01.2023
Apprentice Butcher
Village ShopRite
11.2021 - 02.2022
Head Meat Wrapper
Village ShopRite
06.2014 - 11.2021
M.D. - Business Management
Kaplan College - Phoenix
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