Kara Dutka
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claims Associate
State Farm Mutual Automobile Insurance Company
Tempe
10.2023 - Current
- Assessed claims to determine validity and appropriateness of coverage according to policy guidelines.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Conducted research on claim issues, utilizing available resources such as databases and other documentation.
- Processed payments for approved claims in a timely manner, adhering to established payment schedules and procedures.
- Maintained accurate records of all claim processing activities in accordance with company policies and procedures.
- Ensured compliance with applicable laws and regulations governing insurance industry practices.
- Verified details with policyholders and requested additional information.
Accounts Receivable Specialist/Scheduling Assistant
Beebe's Pest Control
Phoenix
01.2023 - 09.2023
- Reviewed and verified accuracy of invoices and account balances.
- Processed payments, refunds and adjustments to customer accounts.
- Prepared monthly statements for customers.
- Researched past due accounts and initiated collection efforts in a timely manner.
- Maintained organized records of all customer accounts receivable activity.
- Responded promptly to customer inquiries regarding their account status or payment history.
- Generated weekly aging reports used to identify delinquent accounts requiring follow-up action.
- Provided excellent customer service while resolving disputes with customers concerning their accounts receivable balance.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Generated, mailed and monitored invoices.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Provided reminder calls to clients prior to scheduled visits.
- Set and confirmed customer appointments.
- Resolved customer complaints or answered customers' questions.
Receptionist/Lead Scheduler
Beebe's Pest Control
Phoenix
08.2022 - 09.2023
- Answer phones, Call customers, Make 100 calls a day, Filing, Billing, Scheduling, Routing, Clean up accounts, Clean office, Get Mail, Microsoft word
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Assistant Manager
Papa John's
Phoenix
04.2022 - 08.2022
- Order Truck, Inventory, Monitor Food Cost, Monitor Labor Cost, Scheduling, Route Delivery Drivers/Door Dash drivers, Train employees, Delegate tasks, Post deposits, Cash handling, Opening and Closing procedures, Key holder
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Breakfast Attendant
Hampton by Hilton
Phoenix
03.2022 - 06.2022
- Prep/Cook food (buffet style), Clean, Stock, Greet guests, Order truck
- Greeted guests upon arrival and provided menus for breakfast selections.
- Assisted with preparation of food items such as eggs, pancakes, bacon, sausage, and toast.
- Set up buffet area according to restaurant standards.
- Maintained cleanliness of dining room area including tables, chairs, floors and windows.
- Replenished food items on the buffet line in a timely manner.
- Provided excellent customer service by responding promptly to guest requests and inquiries.
- Stocked beverages, coffee pots and other supplies in the dining area as needed.
Shift Manager/Delivery Driver
Papa John's
Crown Point
05.2020 - 10.2021
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Coached employees on interactions with customers to drive exceptional service.
- Taught staff upselling techniques to meet revenue targets.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Warehouse Associate I
Amazon Fulfillment Associates
Monee
11.2019 - 02.2020
- Worked in an Amazon warehouse, Maintained a safe working environment, Responsible for cleaning work area, Stowing
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Used digital database to keep records of units and stock moved.
Shift Manager
Papa Johns
Schererville
06.2019 - 10.2019
- Head pizza cook
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Helped employees accomplish tasks during peak periods.
Education
High School - General
Hanover Central High School
Cedar Lake, IN01.2014
Pending Certification - Bookkeeping
NACPB
Hospitality and Tourism Management
Purdue University Calumet
Hammond, INSkills
- Accounts Receivable
- Customer Service
- Schedule Management
- Accurate Record Keeping
- Documentation Skills
- Money Handling
- Workplace Safety
- Time Management
- Attention To Detail
- Verbal And Written Communication
- Decision-Making
- Problem-Solving Skills
- Inventory Management
Certification
- Food Handler Certification
- Claims Adjuster
References
References available upon request.
Timeline
Claims Associate
State Farm Mutual Automobile Insurance Company
10.2023 - Current
Accounts Receivable Specialist/Scheduling Assistant
Beebe's Pest Control
01.2023 - 09.2023
Receptionist/Lead Scheduler
Beebe's Pest Control
08.2022 - 09.2023
Assistant Manager
Papa John's
04.2022 - 08.2022
Breakfast Attendant
Hampton by Hilton
03.2022 - 06.2022
Shift Manager/Delivery Driver
Papa John's
05.2020 - 10.2021
Warehouse Associate I
Amazon Fulfillment Associates
11.2019 - 02.2020
Shift Manager
Papa Johns
06.2019 - 10.2019
High School - General
Hanover Central High School
Pending Certification - Bookkeeping
NACPB
Hospitality and Tourism Management
Purdue University Calumet
Similar Profiles
Katherine KoehlKatherine Koehl
Claims Specialist at State Farm Mutual Automobile Insurance CompanyClaims Specialist at State Farm Mutual Automobile Insurance Company
Ericamarie GonzalezEricamarie Gonzalez
Claims Adjuster at State Farm Mutual Automobile Insurance CompanyClaims Adjuster at State Farm Mutual Automobile Insurance Company
Jameta T. Jennings (she/her/hers)Jameta T. Jennings (she/her/hers)
Total Loss Claim Team Manager at State Farm Mutual Automobile Insurance CompanyTotal Loss Claim Team Manager at State Farm Mutual Automobile Insurance Company
Charlie BurnsedCharlie Burnsed
Legal Secretary at State Farm Mutual Automobile Insurance CompanyLegal Secretary at State Farm Mutual Automobile Insurance Company
Theo NguyenTheo Nguyen
Host/Cashier at Pacific Seafood BuffetHost/Cashier at Pacific Seafood Buffet