Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kara Eitniear

Springboro

Summary

Dynamic and reliable professional with extensive experience at Starbucks and Heroes Pizza House. Proven track record in employee training and performance improvement, fostering strong customer relationships. Adept at maintaining food safety practices while thriving in fast-paced environments. Committed to delivering exceptional service and resolving complaints effectively to enhance customer satisfaction. Skilled cook with diverse experience in various culinary settings, including high-volume restaurants and boutique catering services. Possess strong knowledge of food preparation techniques, menu development, and kitchen safety protocols. Team-oriented professional with ability to work efficiently under pressure while maintaining creativity and quality standards. Contributed to significant improvements in kitchen operations and customer satisfaction ratings through innovative recipe development and effective inventory management.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
Centerville
08.2022 - Current
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Implemented promotional activities, including in-store events, to increase customer engagement and sales.
  • Collected payments and provided accurate change.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Created signs and displays to advertise store products or events.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Server

Heroes Pizza House
Springboro
08.2021 - 01.2023
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Presented menus and answered questions regarding items.
  • Stocked service areas with supplies during slow periods.
  • Trained new employees to perform duties.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Informed customers of daily specials and signature menu items.
  • Greeted guests and provided menus.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Prepared checks, itemizing total meal costs and taxes.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Provided excellent customer service to ensure satisfaction.
  • Addressed complaints to kitchen staff and served replacement items.
  • Took orders from customers accurately and in a timely manner.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Cook Shift Leader

Heroes Pizza House
Springboro
08.2021 - 01.2023
  • Ensured compliance with all relevant laws and regulations regarding food safety.
  • Enforced strict health and hygiene standards in the kitchen and work areas.
  • Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
  • Assessed staff performance and provided constructive feedback and training.
  • Monitored food preparation to ensure quality standards were met.
  • Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Led team in high-pressure environments, ensuring timely delivery of orders.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Maintained up-to-date knowledge of menu items, ingredients, and recipes.
  • Coordinated with other departments such as front-of-house or catering services when needed.
  • Kept kitchen, cooking utensils and storeroom clean and neat.
  • Distributed food to service staff for prompt delivery to customers.

Education

Bachelor of Arts - Psychology

University of Cincinnati
Cincinnati, OH
05-2027

Skills

  • Employee training
  • Problem solving
  • Performance improvement
  • Cash register operations
  • Table setting
  • Food safety practices
  • Payment processing
  • Positive attitude
  • Resolving complaints
  • Workstation maintenance
  • Active listener
  • Cleanliness maintenance
  • Decision-making
  • Relationship building
  • Fast paced environment adaptability
  • Teamwork and collaboration
  • Excellent communication
  • Reliable and dependable

Languages

Spanish
Limited

Timeline

Barista

Starbucks
08.2022 - Current

Server

Heroes Pizza House
08.2021 - 01.2023

Cook Shift Leader

Heroes Pizza House
08.2021 - 01.2023

Bachelor of Arts - Psychology

University of Cincinnati

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