Kara Ellixson
Philadelphia,PA
Summary
An effective communicator and Implementation Project Manager committed to reengineering and delivering consistent and strategic end-to-end business process solutions. Well-versed in coordinating and prioritizing project tasks, managing timelines and maintaining project plans of various industries and client sizes.
Overview
8
8
years of professional experience
Work History
Senior Implementation Manager
Paycom
06.2022 - Current
- Implemented $2M+ in new business and transitioned 50+ clients onto Paycom's platform in under four years
- Elected as primary process owner for Paycom's end-to-end implementation strategy
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
Implementation Manager
Paycom
03.2019 - 06.2022
- Developed project plans identifying key issues, approaches and performance metrics.
- Researched and resolved barriers to successful system functionality, improving support and issue resolution.
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
Sales Operations Manager
Market Resource Partners
03.2019 - 03.2019
- Preparation of the Business and Staffing Plans for US Sales Operations
- Constant communication with Client Services on work in market and pipeline
- Identify opportunities for automation to improve efficiency and manage projects through to completion
- Partner with VP of Sales and peers in Sales Operations Management to analyze daily metrics to increase revenue and customer satisfaction
Program Coordinator
Market Resource Partners
05.2016 - 03.2017
- Accountabilities include: customer relationships, customer satisfaction, creative thinking for/with clients and the design and execution of the account's overall strategy
- Manage day-to-day client communications in a timely manner in to meet client deliverables in accordance with the SOW
- Proactively problem solve for client needs to identify best approaches to provide value and grow the relationship
Team Lead/Account Executive
Market Resource Partners
06.2015 - 05.2016
- Monitor and send out reporting of the individual production and feedback of my team
- Train Account Executives to improve their pitch and better understand difficult messaging
- Identify decision-makers, value-proposition them by providing product and services information, and ultimately set up appointments as part of our lead generation service
Education
Food Marketing
Saint Joseph's University
Philadelphia, PA2015
Skills
- Leadership
- Project Management
- Communication
- Organization
- Persuasion & Influence
- Problem Solving
- Change Management
- Risk Management
- Business Acumen
Timeline
Senior Implementation Manager
Paycom
06.2022 - Current
Implementation Manager
Paycom
03.2019 - 06.2022
Sales Operations Manager
Market Resource Partners
03.2019 - 03.2019
Program Coordinator
Market Resource Partners
05.2016 - 03.2017
Team Lead/Account Executive
Market Resource Partners
06.2015 - 05.2016
Food Marketing
Saint Joseph's University
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