Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kara Flemons

Program Director
Tucson,AZ

Summary

Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 15 years of experience to new professional challenges with growth-oriented organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Works well with clients having behavioral issues, passing medications, assisting in daily living activities, and transportation to doctors appointments and daily activities. Possesses patience, empathy, and willing to go the extra mile to ensure clients needs are being met.

Overview

14
14
years of professional experience

Work History

Program Director

Tungland
07.2014 - 10.2023
  • Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
  • Provided ongoing direction and leadership for program operations.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Monitored program performance to identify areas for improvement.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
  • Established program policies and procedures to comply with regulatory requirements.
  • Maintained and updated project related documents.
  • Oversaw staff schedules and assignments to handle programming demands.
  • Monitored programming trends to keep content relevant and up-to-date.
  • Staff time sheets and payroll

Manager

Tungland
04.2010 - 07.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with clients and DDD staff through account development.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved safety procedures to create safe working conditions for workers.
  • Worked with clients to quickly deescalate and defuse disruptive behaviors

Behavioral Health Technician

Tungland
07.2009 - 04.2010
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds to check on residents.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Performed client intake procedures according to internal standards for new admissions.
  • Searched resident belongings prior to and during stays.
  • Prepared and submitted daily [Type] reports to management.
  • Taught clients how to complete basic household chores and prepare food.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Communicated with clients to assess mental health needs and develop individualized treatment plans.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
  • Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Treated clients and families with respect and dignity.
  • Maintained patient records, documenting changes in patient condition.

Education

MBA - Business Administration And Management

Brown Mackie College - Tucson Arizona
Tucson, AZ
06.2009

High School Diploma -

Palo Verde High Magnet School
Tucson, AZ
05.1993

Skills

  • Policy Implementation
  • Policy and Procedure Improvements
  • Financial Management
  • Administration Knowledge
  • Customer Service Experience
  • Program Leadership
  • Personnel Supervision
  • Understanding of Human Resources
  • Effective Leader

Timeline

Program Director

Tungland
07.2014 - 10.2023

Manager

Tungland
04.2010 - 07.2014

Behavioral Health Technician

Tungland
07.2009 - 04.2010

MBA - Business Administration And Management

Brown Mackie College - Tucson Arizona

High School Diploma -

Palo Verde High Magnet School

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Kara FlemonsProgram Director