Kara Floyd
Columbus
Summary
Dynamic front desk professional with extensive experience at Hilton, excelling in customer service and problem-solving. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in managing reservations and utilizing hotel management software, ensuring seamless operations and positive first impressions. Committed to delivering exceptional hospitality experiences.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Hilton
06.2024 - 10.2025
- Greeted guests warmly, ensuring a positive first impression.
- Managed check-in and check-out processes efficiently to minimize wait times.
- Answered phone inquiries, providing accurate information about hotel services and amenities.
- Systems i have worked with PEP, OnQ
- Handled guest complaints with professionalism, resolving issues promptly to enhance satisfaction.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Collaborated with housekeeping to ensure rooms were ready for incoming guests, optimizing turnover time.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Front Desk Agent
Mariott Hotel
02.2022 - 04.2023
- Greeted and welcomed guests, providing exceptional customer service at front desk.
- Managed check-in and check-out processes, ensuring efficiency and accuracy in transactions.
- Responded to guest inquiries, resolving issues promptly to enhance overall satisfaction.
- Coordinated room assignments and special requests, facilitating smooth operations during peak times.
- Utilized hotel management software to update guest information and track reservations effectively.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Increased customer loyalty with exceptional communication skills and personalized service.
Cashier
Lowe's
03.2020 - 03.2021
- Operated cash register, processing customer transactions efficiently and accurately.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled returns and exchanges, ensuring compliance with store policies and procedures.
- Collaborated with team members to optimize workflow during peak hours for faster service.
- Promoted loyalty programs to customers, increasing engagement and participation rates significantly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Daycare Teacher
Daycare
01.2018 - 03.2020
- Developed and implemented engaging lesson plans that fostered creativity and learning in young children.
- Assisted in daily classroom management, ensuring a safe and nurturing environment for all students.
- Facilitated developmental activities to promote physical, social, and emotional growth among children.
- Communicated effectively with parents regarding child progress and classroom activities to strengthen partnerships.
- Collaborated with staff to coordinate special events, enhancing community involvement in daycare programs.
- Monitored children's behavior to promote positive interactions and resolve conflicts as they arose.
- Maintained cleanliness and organization of the classroom, adhering to health and safety regulations consistently.
- Participated in professional development workshops to enhance teaching techniques and stay updated on best practices in early childhood education.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Sales Associate
Rainbow Clothing Store
01.2019 - 06.2019
- Assisted customers in selecting apparel and accessories to enhance shopping experience.
- Maintained organized merchandise displays to promote product visibility and accessibility.
- Processed sales transactions efficiently using point-of-sale systems.
- Provided product knowledge and recommendations to meet customer needs.
- Collaborated with team members to achieve store objectives and improve service quality.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Participated in inventory management, including restocking and tracking stock levels.
- Contributed to visual merchandising efforts by arranging promotional displays attractively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Pschtecin
Columbus, OH03.2010
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Problem-solving skills
- Telephone etiquette
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Scheduling appointments
- Administrative skills
- Office organization
- Hospitality services
- Sensitive information handling
- Work prioritization
- Confidentiality handling
- Guest relations
- Skilled in software
- Call routing
- Call forwarding
Timeline
Front Desk Receptionist
Hilton
06.2024 - 10.2025
Front Desk Agent
Mariott Hotel
02.2022 - 04.2023
Cashier
Lowe's
03.2020 - 03.2021
Sales Associate
Rainbow Clothing Store
01.2019 - 06.2019
Daycare Teacher
Daycare
01.2018 - 03.2020
High School Diploma -
Pschtecin