Kara Genshow
Casco,MI
Summary
Enthusiastic and experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Known for excellent interpersonal skills and deep knowledge of medical terminology. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Medical Office Administrator
Building Blocks Pediatric Therapy
07.2020 - Current
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Received, recorded and filed medical payments by check, cash and credit card.
- Pulled charts and prepared for nurse and doctor assessment.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Verified benefits and worked with insurance companies to obtain payments.
- Reviewed and sent medical records to other physicians upon request.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Office Manger
Health Quest Physical Therapy
07.2017 - 07.2020
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Office Manager
The Center for TLC
12.2016 - 06.2017
- Manage scheduling with over 150 patients
- Analyze and Organize work processes and procedures
- Supervise Rehab Technicians staff by coordinating their schedule for the next day
- Maintain and track office supplies inventory
- Handle customer inquiries and complaints
- Oversee office policies
- Making sure the appointments system runs smoothly
- Dealing with all requests in an efficient and courteous manner
Receptionist
The Center For TLC
01.2014 - 06.2017
- Greeting and scheduling patients and visitors
- Calling patients to remind them of appointments
- Handling billing by calling insurance and receiving benefits and eligibility for patients
- Answering and routing calls and dealing with face to face interactions
- Making payment transactions
- Keeping paperwork organized by faxing and filing
- Accurately collecting information and personal details about patients
Medical Receptionist
North Macomb Medical Associates
08.2011 - 10.2013
- Prepared patient charts for the next day with insurance information
- Checking patients in and out
- Filing patient charts and documentation
- Billing
- Handling all medical samples and Drug Representatives
Education
High School Diploma -
St. Clair County Community College
Skills
- Skills & Abilities
- Good teamworking skills and the confidence to lead and motivate a team
- The ability to manage your own workload and supervise the work of others concurrently
- Excellent interpersonal, oral and written communication skills
- Attention to detail
- Flexibility and adaptability to changing workloads
- A problem-solving approach to work
- General knowledge of office procedures and policies
Timeline
Medical Office Administrator
Building Blocks Pediatric Therapy
07.2020 - Current
Office Manger
Health Quest Physical Therapy
07.2017 - 07.2020
Office Manager
The Center for TLC
12.2016 - 06.2017
Receptionist
The Center For TLC
01.2014 - 06.2017
Medical Receptionist
North Macomb Medical Associates
08.2011 - 10.2013
High School Diploma -
St. Clair County Community College
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