Kara Gibbs
Marked Tree,AR
Summary
To secure a position with a stable and profitable organization with advancement opportunities, where I can be a member of a team and utilize my business experience to the fullest.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Customer Service Shift Manager
Chicken Stop
Marked Tree, AR
10.2016 - 06.2021
- Maintained high productivity by efficiently processing cash, credit, debit, and voucher payments for customers
- Responded promptly and professionally to customer inquiries via phone, email, or other channels.
- Managed customer service team, including hiring and training new employees.
- Assisted with resolving escalated customer concerns in a timely manner.
- Ensured customer satisfaction by providing timely resolutions to any customer issues or complaints.
- Provided guidance and support to customers regarding product inquiries.
- Oversaw daily shift operations, ensuring quality standards were met or exceeded.
Shift Manager
Jordan's Qwik Stop
Marked Tree, AR
09.2008 - 08.2015
- Checked in vendors, prepared deposits and weekly order for store
- Maintained high productivity while efficiently and quickly processing cash, debit, credit, and voucher payments
- Trained new employees on cash handling, stock procedures, and customer service
- Prepared weekly employee schedule.
- Resolved conflicts between employees or customers in a professional manner.
- Processed weekly payroll information using appropriate software applications.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Provided coaching and guidance to team members when necessary to improve performance.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Reviewed security footage regularly for suspicious activities or theft attempts.
Purchasing agent
Jarvis Caster Company
Harrisburg, AR
04.2003 - 06.2005
- Purchased parts for ptoduct from vendors both domestic and foreign
- Analyzed competitive prices, products and market-related information
- Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors
- Managed caster inventory while identifying cost-effective vendors and suppliers.
- Maintained accurate records of purchases including item descriptions, quantities ordered and received.
- Reviewed invoices for accuracy prior to processing payments.
- Analyzed purchase requisitions, determined appropriate vendors, negotiated contracts, and tracked orders.
- Collaborated with other departments to ensure materials were purchased in a timely manner.
- Researched and evaluated suppliers based on price, quality, selection, service, support, availability, reliability and payment terms.
- Monitored inventory levels of critical items to minimize stock outs while keeping costs low.
- Prepared periodic reports detailing purchase activity as requested by management.
- Negotiated pricing with vendors to obtain the best prices for goods or services.
Appointments Secretary/ Phlebotomist
Internal Medicine Associates
Jonesboro
02.2000 - 02.2003
- Made patient appointments, answered multi-line phone system, sent out appointment reminders
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Updated contact lists on a regular basis; created new contacts as needed.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles
- Answered daily phone calls to schedule appointments and address patient inquiries
- Managed physician calendar, including scheduling patient appointments and procedures
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy medical office with twelve providers.
Education
Phlebotomy -
Delta Technical Institute
08.2000
Bachelor of Science - Psychology
Arizona State University
Criminal justice - Criminal Justice
Mid-South Community College
Associate of Arts - Business Administration And Management
ASUN Newport
Marked Tree, ARSkills
- Multi-line phone
- Payment processing
- Cash management
- Experience in all aspects of office settings
- Innovation and Creativity
- Employee engagement
- Training and coaching
- Revenue Forecasting
- Schedule Management
- Process Improvement
- Employee Development
- Staff Management
- Customer Service
- MS Office
- Managing Operations and Efficiency
- Task Prioritization
- Scheduling and Coordinating
- Shift Scheduling
- Team Leadership
- Written Communication
- Documentation And Reporting
- Continuous Improvement
- Problem Resolution
- Time management abilities
- Reliability
- Problem-solving abilities
- Excellent Communication
- Preventive Maintenance
- Decision-Making
- Team Collaboration
- Active Listening
- Positive Attitude
- Attention to Detail
- Contract Negotiation
- Adaptability and Flexibility
Languages
English, Native
Timeline
Customer Service Shift Manager
Chicken Stop
10.2016 - 06.2021
Shift Manager
Jordan's Qwik Stop
09.2008 - 08.2015
Purchasing agent
Jarvis Caster Company
04.2003 - 06.2005
Appointments Secretary/ Phlebotomist
Internal Medicine Associates
02.2000 - 02.2003
Phlebotomy -
Delta Technical Institute
Bachelor of Science - Psychology
Arizona State University
Criminal justice - Criminal Justice
Mid-South Community College
Associate of Arts - Business Administration And Management
ASUN Newport
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