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Kara Gilyard
Newark,NJ
Summary
Experienced and compassionate professional with over 7 years of experience in customer service, child care, and administrative support. Seeking a customer service role where I can utilize my strong communication, multitasking, and organizational skills to provide exceptional service and support to clients.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Private Child Caregiver
The Poltrocks
04.2018 - 01.2025
- Maintained detailed records of each child''s developmental milestones, sharing this information with parents regularly.
- Helped children complete homework assignments and school projects.
- Assisted children with homework assignments, reinforcing concepts learned at school.
- Assisted in toilet training efforts using positive reinforcement strategies.
- Transported children to school, appointments, and recreational activities
- Collaborated closely with parents to address any specific needs or concerns regarding their child''s care and development.
- Prepared and served well-balanced meals and snacks
- Utilized effective time management skills to balance multiple caregiving responsibilities while maintaining a clean, organized living space.
- Performed light house cleaning related to children's care
- Taught and performed age-appropriate activities and lessons (pre-kindergarten)
- Used workbooks and educational tools to assist with teaching
- Met weekly with parents to discuss children's progress
- Helped monitor the family schedule and traveled with the family
Child Care Floater / Assistant Teacher
Children of America
03.2017 - 03.2018
- Assisted with implementing daily programs for children, providing care and support while maintaining a positive and engaging environment
- Promoted the social, emotional, and intellectual growth of children, while communicating with parents regarding their child's progress and needs
- Supported classroom activities and helped with the management of daily schedules, ensuring smooth operations
- Collaborated with a team of educators to provide high-quality customer service to families
Front Desk Receptionist
Life Time Fitness
03.2016 - 03.2018
- Greeted and assisted members with questions, concerns, and check-ins, ensuring a positive and welcoming atmosphere
- Managed phone calls, answered membership-related questions, and provided detailed information about fitness programs
- Facilitated membership registration and billing inquiries while maintaining confidentiality
- Worked in a fast-paced environment, resolving member issues and escalating as necessary to management
- Provided administrative support, including scheduling, data entry, and customer follow-ups
Private Child Care Provider
11.2014 - 06.2017
- Provided in-home care for children, including transportation to school, medical appointments, and recreational activities
- Prepared meals, assisted with homework, and managed children's schedules
- Communicated regularly with parents to discuss progress, address concerns, and adjust care routines as needed
Customer Service Representative & Party Assistant
Life Time Fitness
09.2015 - 03.2016
- Engaged with parents and children during events and parties, answering questions and ensuring a smooth experience
- Managed party bookings, including planning, coordinating, and providing information to clients
- Assisted in organizing events, handling guest inquiries, and ensuring customer satisfaction during events
- Maintained safety standards and positive relationships with parents and guests
Summer Camp Coordinator
Superkids Childcare
06.2010 - 06.2011
- Managed budget effectively, ensuring all necessary resources were available while maintaining costefficiency.
- Established strong relationships with parents through transparent communication and attentive care, fostering trust and repeat attendance.
- Devised effective marketing strategies that raised public awareness about the summer camp program offerings while attracting new families each season.
- Organized themes and projects for the camp
- Purchased supplies and worked with children ages 5-13
- Led regular staff meetings to facilitate open communication, address any concerns, and share best practices.
- Chaperoned field trips and collaborated with other camp counselors
- Communicated with parents about their children's progress
Education
Surgical Technology -
Berkeley College
Clifton, NJ01.2017
American Sign Language / Interpreter Program -
Union County College
Cranford, NJ01.2009
Skills
- Strong Communication Skills
- Customer Relations
- Multitasking & Time Management
- Problem Solving
- Event Coordination
- Adaptability
- Housekeeping
- Reliability and punctuality
- Patience and empathy
- Activity planning
- Routine management
- Professional boundaries
Accomplishments
I was able to come up with a morning, afternoon and evening routine with a child that diagnosed with High-functional autism and ADHA. Support the family during this transition time.
Certification
- Zumba Fitness
- Pole Fitness
Interests
Timeline
Private Child Caregiver
The Poltrocks
04.2018 - 01.2025
Child Care Floater / Assistant Teacher
Children of America
03.2017 - 03.2018
Front Desk Receptionist
Life Time Fitness
03.2016 - 03.2018
Customer Service Representative & Party Assistant
Life Time Fitness
09.2015 - 03.2016
Private Child Care Provider
11.2014 - 06.2017
Summer Camp Coordinator
Superkids Childcare
06.2010 - 06.2011
American Sign Language / Interpreter Program -
Union County College
Surgical Technology -
Berkeley College