KARA GLAZE
Columbus,OH
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Receptionist
Distinctive Kitchen and Bath
11.2022 - Current
- Answered all incoming calls and answered questions regarding appointment times, dates, inventory, and project status.
- Record and create customer visit reports.
- Received 50+ calls per day and redirected them to the proper personnel.
- Efficiently processed updated client information and payments into the database.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Copied, filed, and maintained paper or electronic documents and records.
- Handled incoming and outgoing mail.
- Maintained a friendly, approachable style to build relationships and work harmoniously with others at all times.
- Track and mail out invoices.
- Kept reception area clean and neat to give visitors positive first impression.
Front Desk Operator/Sales Associate
Bobcat Depot
05.2019 - 04.2022
- Assisted faculty/students in the selection and purchasing of electronics for their educational and professional needs
- Held the key-holder position with the responsibility of opening and closing the store as well as filing the day's receipts and paperwork for manager approval
- Processed federal background check for customer potential employment
- Trained incoming staff on store procedures, equipment, and products
- Processed and issued new ID's to Ohio University's students and staff
- Kept store stocked and organized.
Waitress
Adornetto's Italian Restaurant
05.2015 - 12.2018
- Provided excellent customer service to ensure a positive client experience and a high level of satisfaction, while working in a fast-paced environment
- Guided guests through the menu while demonstrating thorough knowledge of the food, beverages, and ingredients
- Trained incoming staff regarding restaurant's practices, culture, and procedures
- Collected credit cards, cash, and gift certificate payments from customers and made the proper change for cash transactions.
Education
Bachelor of Fine Arts - Interior Architecture
Ohio University
Athens, OhioSkills
- Scheduling appointments
- Typing Speed
- Customer Service
- Problem-solving skills
- Clerical duties
- Administrative Support
Awards
Archie Griffin Sportsmanship Award, 2015, West Muskingum High School
Timeline
Receptionist
Distinctive Kitchen and Bath
11.2022 - Current
Front Desk Operator/Sales Associate
Bobcat Depot
05.2019 - 04.2022
Waitress
Adornetto's Italian Restaurant
05.2015 - 12.2018
Bachelor of Fine Arts - Interior Architecture
Ohio University
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