Hi, I’m
Kara Goodman
Springfield
Summary
Experienced hospitality professional with a proven history of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced settings. Emphasizes teamwork and adaptability to ensure seamless operations and high satisfaction levels. Recognized for reliability, effective communication, and a positive attitude.
Overview
4
years of professional experience
Work History
Doubletree By Hilton
Guest Service Representative
08.2021 - 08.2022
Job overview
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Used advanced typing skills, advanced spreadsheet, Word, Excel, Access, and database skills on a daily basis
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Maintained a multi-line telephone and successfully managed the computer systems throughout an 8 hour day
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Doubletree By Hilton Hotel
Reservations Manager
08.2022 - 03.2024
Job overview
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
Doubletree By Hilton Hotel
Assistant Front Office Manager
03.2024 - 10.2024
Job overview
- Provided consistent and exceptional customer service when greeting guests while also answering all questions and concerns
- Assisted superiors with new hire orientation while solely responsible for all hands-on training, ensuring all employees are up to date on online training, and filing correct paperwork
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Maintained a multi-line telephone and successfully managed the computer systems throughout an 8-9 hour day
- Responsibilities included, but not limited to, inventory, payroll, scheduling, discipline and training; managing associates, leaded department and forecasting meetings
Cox Health
Hospital Scheduler
10.2024 - Current
Job overview
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
Education
Ozarks Technical Community CollegeSpringfield, MO
Associate of Arts from Hospitality Management
05-2023
University Overview
- Dean's List { Spring of 2022}
- Honoree of { Phi Theta Kappa}
- Relevant Coursework: Events Management & Front Office Procedures
Skills
- Strong work ethic
- Customer service
- Effective multitasking
- Cross-cultural sensitivity
- Event planning
- Time management
Affiliations
- Phi Theta Kappa 2021-2023
- DECCA Member at Republic High 2020-2022
Timeline
Hospital Scheduler
Cox Health
10.2024 - Current
Assistant Front Office Manager
Doubletree By Hilton Hotel
03.2024 - 10.2024
Reservations Manager
Doubletree By Hilton Hotel
08.2022 - 03.2024
Guest Service Representative
Doubletree By Hilton
08.2021 - 08.2022
Ozarks Technical Community College
Associate of Arts from Hospitality Management
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