Kara Grabow
GASTONIA,NC
Summary
Dynamic banking professional with a proven track record of delivering exceptional client experiences through a blend of care, industry expertise, and tailored financial solutions. Recognized for building strong relationships with clients and prospects, ensuring unique needs are met with precision and attention. Committed to driving results and fostering trust in every interaction, leading to enhanced client satisfaction and loyalty. Passionate about leveraging extensive knowledge in banking to create innovative strategies that empower clients to achieve their financial goals.
Overview
16
16
years of professional experience
Work History
Senior Virtual Solutions Delivery Banker
TRUIST
12.2020 - Current
- Meet with clients and prospects virtually to assess client needs, review their financial management practices and solutions, conduct a caring conversation, and make recommendations for products and services that align with their needs.
- Supports the Virtual Solutions Delivery Team's sales process by conducting consultative conversations and acting upon or referring more complex client needs or financial goals to IRM partners.
- Contacts targeted clients proactively through outbound client outreach efforts, sharing with clients the impact Truist can have on their financial well-being, and setting up appointments for deeper caring conversations and a complete financial review.
- Manages and solves complex servicing issues for clients by maintaining a strong understanding of resources within Truist and referring clients to those resources.
- Exceeds individual performance goals of revenue/profit growth matrix on a quarterly basis to include delivering on deposit and lending solutions, assisting with client digital empowerment, and supporting client onboarding outreach efforts.
- Participates fully in all components of the established Virtual Solutions Delivery C.A.R.E.S routines.
- Commits to advancing individual knowledge of sales techniques and product knowledge to better serve clients by attending sales, service, and product knowledge meetings, applicable training classes, and web-based learning.
- Adheres to preset schedules, internal controls operations procedures, and risk management policies by staying informed of all changes in policies and procedures to ensure compliance with current guidelines.
Sales Manager/Consultant
Buy Buy Baby
05.2015 - 12.2020
- Consistently exceed personal and business sales goals, and recognized as the top 1% of consultants in my district.
- Increase new business by engaging with customers, and identifying areas of sales growth.
- Utilize a consultative sales and value-based selling approach to drive profits.
- Manage daily operations and financials, including cash reconciliation, deposits, and transactions.
- Perform outstanding customer relationship management, offering customized products.
- Consult with customers, and provide advice and counsel on the registry process.
Store Manager
Maurices
10.2009 - 05.2015
- Increased confidence and empowered associates through training and development to be able to provide the best experience possible to every customer.
- Reorganized the office and accounting processes to improve overall store efficiency.
- Maintained responsibility for the management of in-store promotional activities and advertising materials.
- Recruited, interviewed, hired, trained, and developed a team of 20 sales consultants who routinely exceeded daily, weekly, and monthly sales goals.
- Created business strategies and developed promotional materials for staff.
Education
CPR, AED, and First Aid Certification -
Advanced Medical
01.2019
Liberal Arts Degree - undefined
Jamestown Community College
01.2002
Skills
- Proficient in Microsoft Office
- Client engagement
- Brand development skills
- Financial analysis and reporting
- Effective negotiation skills
- Optimizing work efficiency
- Agile project management
- Team leadership
- Cross-functional project coordination
- Staffing and recruitment
- Client relationship management
- Effective sales strategies
- Client relationship management
Accomplishments
2025- Highest number of qualified submitted Premier referrals in senior department YTD.
2025- Congratulations on achieving 100% in all KPI's for the month of March! Thank you for the IMPACT you are making in the lives of your clients! I appreciate all you do to care for your clients! -S. Austin
2025- Kara is one of a kind and will be my go-to going forward. When I reached out to teammate banking, she assisted me with all my needs. When faced with a hiccup, she intervened, made it right, and promptly resolved with 24 hours. She is informative, professional, relatable, efficient and a wonderful asset to the bank. Cannot speak highly enough of the amazing teammate. Truist is lucky to have you! -B. Freeman
2025- I had the chance to listen to one of your client calls today, and just wanted to say-you were fantastic! The way you connected with the client was genuine, thoughtful, and truly reflective of our purpose. You made the experience feel personal and impactful, and it was a great example of how we show care and build confidence. Thank you for being such a strong ambassador of what we stand for. Keep up the amazing work! -J. Littlepage
2025- Featured in May's episode of Inside CSBB with Donta Wilson representing Truist Teammate Banking.
Timeline
Senior Virtual Solutions Delivery Banker
TRUIST
12.2020 - Current
Sales Manager/Consultant
Buy Buy Baby
05.2015 - 12.2020
Store Manager
Maurices
10.2009 - 05.2015
Liberal Arts Degree - undefined
Jamestown Community College
CPR, AED, and First Aid Certification -
Advanced Medical