Kara Gralla
Linden
Summary
Detail-oriented and results-driven professional with over 6 years of experience delivering exceptional customer service across various industries. Highly organized and focused, with a proven ability to manage tasks efficiently in fast-paced environments. Ambitious and motivated to continuously grow both personally and professionally, I possess a strong work ethic and thrive in dynamic, diverse workplaces. Open-minded and adaptable, I excel at embracing new challenges and collaborating within diverse team settings to achieve shared goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Upper Cervical Chiropractic of Monmouth
11.2020 - Current
- Greet and ensure a positive, welcoming environment for patients.
- Process payments, set up care/payment plans, and verify insurance coverage.
- Submit insurance claims to Medicare and MVA, handling billing discrepancies.
- Lead and train Chiropractic Assistants, providing ongoing feedback and support.
- Manage patient scheduling, optimizing clinic productivity and patient flow.
- Execute internal marketing initiatives and track patient referrals.
- Handle cash reconciliation, follow up on outstanding accounts, and generate reports.
- Maintain office inventory and order supplies as needed.
- Coordinate staff events, training sessions, and maintain team morale.
- Ensure compliance with HIPAA and manage patient documentation in electronic health record.
Shampoo Assistant
Studio 455
03.2019 - 10.2020
- Assisted stylists by preparing clients for shampooing and conditioning treatments.
- Maintained cleanliness of workstations and equipment to ensure a safe environment.
- Collaborated with team members to streamline shampooing processes for improved client satisfaction.
- Educated clients on proper hair care techniques and product recommendations during consultations.
Cashier
Livotis
08.2017 - 03.2018
- Process transactions and manage cash register operations.
- Assist customers with locating products and provide recommendations.
- Restock shelves and maintain store organization.
Education
High School Diploma -
Old Bridge High School
Old Bridge, NJ06-2018
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Adaptability
- Time management
- Communication
Certification
HIPAA Compliance Training
Timeline
Office Manager
Upper Cervical Chiropractic of Monmouth
11.2020 - Current
Shampoo Assistant
Studio 455
03.2019 - 10.2020
Cashier
Livotis
08.2017 - 03.2018
High School Diploma -
Old Bridge High School
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