Kara Gray Ramirez
Rancho Santa Margarita,CA
Summary
I am a highly experienced Customer Care Specialist and Administrative Assistant who has demonstrated the ability to work with diverse teams of professionals to new levels of success in a variety of highly competitive industries. I have a proven ability to successfully analyze and take care of all office and customer service situations with a positive attitude. I am an energetic and self-motivated person, and I believe in myself. I also believe customer service is the number one priority when it comes to business. I am a team player/builder who is always at ease in high stress, fast-paced environments with emerging and multiple responsibilities.
Overview
14
14
years of professional experience
Work History
Client Service Representative and Social Media Representative
VCA-Rancho Santa Margarita CA
Rancho Santa Margarita
08.2022 - Current
- - Performs customer service functions including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms - Schedules and confirms appointments - Places outbound calls for follow-ups and reaches out to prospective clients - Presents and explains fees to clients, including processing payments - Recommends, selects, and obtains products and services, including prescriptions - Answers questions regarding products and services, including educating clients on general animal care and non-medical pet care - Manages medical records, charts, reports, and correspondence - Completes daily general hospital maintenance
Lead Customer Service Representative and Social Media Representative
Wagly Pet Campus
Rancho Santa Margarita, CA
10.2017 - 08.2022
- - Maintains all social media posts and inquiries for the RSM branch on Facebook and Instagram - Responsible for touching base with several vet hospitals to maintain vaccine requirements for client’s animals - Must follow-up with all daycare/boarding billing and documentation - Able to perform in every department such as Customer Service, Kennels, Bathing, and Play Coach at any time - Fast and efficient in Cornerstone software - Must be able to give thorough tours of the campus to an interested client at any given time - Maintains extensive knowledge of how to care for any pet we are responsible for - Responsible for opening or closing the campus - Utilizes strong written and verbal communication with clients constantly in a very busy environment
Customer Care Specialist
Venus Group
Foothill Ranch, CA
08.2015 - 10.2017
- - Handles all inquiries and orders for multi-million-dollar accounts surrounding the West Coast - Processed $20 million worth of orders in 2016 - Responsible for using all proper price lists for customers and knowing the proper discounts - Mails samples of Venus product daily to support revenue for our sales representatives - Works with the production team to keep a fast turn-around on back-ordered items - Maintains an organized agenda and positive attitude in a high-pressure environment
Lead Spa Associate
Hand and Stone Massage and Facial Spa
Rancho Santa Margarita, CA
05.2014 - 04.2015
- - Opens or closes the spa each shift - Makes and maintains the schedule for all Spa Associates - Manages the front office and all Spa Associates - Uses knowledge of the Millennium Program for scheduling purposes and maintenance - Plans and coordinates all Spa Events - Kept highest sales record consistently
Receptionist
Hot Spot Salon & Spa
Herkimer, NY
07.2010 - 08.2013
- - Answers all phone calls - Schedules all appointments - Greets all customers - Completes all cleaning and opening/closing duties - Held knowledge of all products and services - Completes all tasks assigned by owner and stylists
Education
Bachelor's degree in Business Administration -
American Public University System
West Virginia01.2020
Associates in Business Administration -
Herkimer County Community College
01.2012
Diploma in General Studies -
Jarvis Jr/Sr High School
Mohawk, NY01.2010
Skills
- Organization and Time Management Skills
- Customer Relations Management
- Data Entry and Management
- Communication Skills (Written and Verbal)
- Conflict Resolution
- Microsoft Office
- Sales
- Office Experience
- Front desk
- Typing
- Multitasking
- Customer Support
- Customer Service
- Microsoft Powerpoint
- Communication Skills
- Maintenance
- Microsoft Outlook
- Phone Etiquette
- Animal Care
- Guest Services
- Complaint Handling
- Order Processing
- Client Relations
- Meeting Deadlines
Timeline
Client Service Representative and Social Media Representative
VCA-Rancho Santa Margarita CA
08.2022 - Current
Lead Customer Service Representative and Social Media Representative
Wagly Pet Campus
10.2017 - 08.2022
Customer Care Specialist
Venus Group
08.2015 - 10.2017
Lead Spa Associate
Hand and Stone Massage and Facial Spa
05.2014 - 04.2015
Receptionist
Hot Spot Salon & Spa
07.2010 - 08.2013
Bachelor's degree in Business Administration -
American Public University System
Associates in Business Administration -
Herkimer County Community College
Diploma in General Studies -
Jarvis Jr/Sr High School
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