Kara Guarasce
Port Richey
Summary
Dynamic Senior Manager at DMI Inc. with a proven track record in enhancing client satisfaction and driving profitability through strategic planning and effective contract negotiation. Adept at leading teams, coaching future leaders, and performing financial forecasting, I excel in fostering collaboration and achieving organizational goals.
Overview
17
17
years of professional experience
Work History
Senior Manager
DMI Inc.
Tampa
12.2014 - 02.2025
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
- Led management teams to achieve goals, ensuring collaboration and efficiency.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Developed and implemented strategic business plans to drive growth and profitability.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Performed inventory, stocking and ordering.
- Prepared and maintained financial records, including accounts receivable and payable, bank reconciliations and general ledger.
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
- Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions.
- Performed financial forecasting, budgeting, and reporting activities.
- Coached, mentored and trained team members to move up to management positions.
Manager
Neighborhood Restaurant Partners
Palm Harbor
03.2008 - 11.2014
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with regulatory requirements and industry standards.
- Coordinated inventory, stocking and ordering.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Prepared and distributed detailed reports on scheduling metrics and performance indicators.
- Performed daily reconciliations of bank accounts and internal records to ensure accuracy of financial data.
Skills
- Customer service
- Contract negotiation
- Strategic planning
- Financial forecasting
- Inventory management
- Team collaboration
- Data analysis
- Performance management
- Employee training
- Budget management
- HR support
- Leadership development
- Vendor management
- Client relations
Timeline
Senior Manager
DMI Inc.
12.2014 - 02.2025
Manager
Neighborhood Restaurant Partners
03.2008 - 11.2014