Kara Guerrero
Monrovia,MD
Summary
Dynamic clinical/administrative assistant with 7+ years in experience managing front desk and back end operations for busy offices. Patient-focused, detail-oriented and computer-savvy. Effective in handling office and administrative tasks within a timely matter. Maintaining positive communication with physicians, team members, and patients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Assistant/Administrative Assistant
Kravitz Dentistry, PC
Rockville, MD
02.2019 - Current
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with patients
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in Dentrix and followed up with reminder phone calls.
- Organized and maintained patient paper/ electronic chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office bookkeeping with insurance billing and patient payments.
- Prepared rooms with adequate supplies and equipment.
- Cleaned and sterilized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays and surfaces for a clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties for general and prosthodontic dentistry
- Explained treatment procedures and instructed patients on home care guidelines as well as preoperative and postoperative instructions
- Financial advisor
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics
- Typed patient data into computer system using Dentrix while following privacy laws and maintaining high level of accuracy.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Call in prescriptions to pharmacies and explain the medications that are given to patients
- Handle end of day deposits
Client Relations Specialist
James Wu Team, Long & Foster Realtors
Rockville, MD
01.2017 - 02.2019
- Coordinated appointments for real estate agents to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Developed and maintained list of available properties suited to different needs and budgets
- Developed and deployed marketing collateral to promote properties and drive sales.
- Managed phone and email correspondence and handled incoming and outgoing mail
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Provide decluttering services and staged properties to prepare for the public eye
- Managed multiple agents' calendars to strategically coordinate meetings, appointments and events.
- Updated tracking spreadsheets with latest sales and rental information.
- Uploaded sale and rental listings onto MRIS database
- Bookkeeping of expenses
Medical Receptionist
Dr. Tsunie Chanchien, M.D.
Berwyn Heights, MD
09.2016 - 01.2017
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Informed patients' of their lab results
Front Desk/Clinical Assistant
Dr. Ying Huang, M.D., F.A.A.P.
Ellicott City, MD
06.2016 - 09.2016
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Completed patient referrals to other medical specialists.
- Maintained current and accurate medical records for patients.
- Documented notes into patients' EHR charting system
- Handle insurance claims
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
Clinical Assistant
Dr. Hiro T. Huang, MDPA
Laurel, MD
12.2014 - 05.2016
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Vaccine inventory
- Scan and file patients' medical records
- Maintain office flow of patients
- Prepare vaccines under the direction of the provider
- Inform patients' of lab results
- Handle of day deposits
Education
No Degree - General Studies
Montgomery College
Rockville, MDHigh School Diploma -
John F. Kennedy High School
Silver Spring, MD06.2010
Skills
- Patient Scheduling
- Data Entry
- Organization and Time Management
- Works well independently and with others
- Verbal and Written Communication
- Multi-Line Telephone System Operation
- Pharmacy Relations
- Handling Insurance claims
- Patient Billing
- Positive Attitude and Energetic
- Computer Proficiency
- Knowledgeable in medical and dental terminology
Certification
Dental Radiation Technologist
Timeline
Dental Assistant/Administrative Assistant
Kravitz Dentistry, PC
02.2019 - Current
Client Relations Specialist
James Wu Team, Long & Foster Realtors
01.2017 - 02.2019
Medical Receptionist
Dr. Tsunie Chanchien, M.D.
09.2016 - 01.2017
Front Desk/Clinical Assistant
Dr. Ying Huang, M.D., F.A.A.P.
06.2016 - 09.2016
Clinical Assistant
Dr. Hiro T. Huang, MDPA
12.2014 - 05.2016
No Degree - General Studies
Montgomery College
High School Diploma -
John F. Kennedy High School
Dental Radiation Technologist
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