Summary
Overview
Work History
Education
Skills
References
Timeline
StoreManager

Kara Hansen

Pleasant Valley,NY

Summary

Results-driven Store Manager with over 25 years of experience leading teams to increase productivity and efficiency within the store. Skilled in problem-solving and conflict resolution, consistently improving customer satisfaction levels. Strong communication and leadership abilities, effectively mentoring and coaching team. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Leading and motivating, as well as excellent customer. Passionate in regards to Recruitment, on boarding and training to new hires. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Willingness to take on added responsibilities to meet team goals. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives.

Overview

11
11
years of professional experience

Work History

Store Manager

Marshalls
07.2013 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Education

ASSOCIATE IN ARTS (A.A.) IN DESIGN/MERCHANDISE -

Fashion Institute of Technology
New York, NY

ASSOCIATE IN ARTS (A.A.) IN LIBERAL ARTS -

Westchester Community College
Valhalla, NY

HIGH SCHOOL DIPLOMA -

Pleasantville
Pleasantville, NY
06.1993

Skills

  • Problem-solving abilities
  • Policies and Procedures
  • Excellent Communication
  • Leading Staff Meetings
  • Staff Scheduling
  • Continuous Improvement
  • Customer Relations
  • Multitasking and Organization
  • Training and mentoring
  • Friendly and Positive
  • Team leadership and coaching
  • Employee Training

References

References available upon request

Timeline

Store Manager

Marshalls
07.2013 - Current

ASSOCIATE IN ARTS (A.A.) IN DESIGN/MERCHANDISE -

Fashion Institute of Technology

ASSOCIATE IN ARTS (A.A.) IN LIBERAL ARTS -

Westchester Community College

HIGH SCHOOL DIPLOMA -

Pleasantville
Kara Hansen