Kara Heller
Sapulpa
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Stay at Home Mom/Household Manager
Self
Sapulpa
07.2018 - Current
- Managed household schedules and coordinated daily activities for family members.
- Planned and organized events, including family gatherings and social functions.
- Prepared budgets and managed household expenses effectively throughout the year.
- Ensured a safe environment by enforcing health and safety standards within the home.
- Arranged appointments with doctors, dentists, tutors or other service providers as needed.
Retail Clerk
Tulsa Community College
Tulsa
11.2017 - 07.2018
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Educated customers on promotions to enhance sales
- Answered questions about store policies and concerns to support positive customer experiences
- Assisted customers by answering questions and fulfilling requests
- Checked prices for customers and processed items sold by scanning barcodes
Stay at Home Mom/House Manager
Self
Sapulpa
01.2012 - 10.2017
- Managed daily household operations efficiently and effectively.
- Coordinated schedules and appointments for family members.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Oversaw maintenance and repair tasks for home infrastructure.
Customer Service Representative
Honeywell
Tulsa
09.2011 - 12.2011
- Responded to customer requests for products, services and company information
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Provided primary customer support to internal and external customers in fast-paced environment
Program Manager
Regent Aerospace
Tulsa
10.2008 - 01.2011
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material
- Established team priorities, maintained schedules and monitored performance
- Coordinated with stock room, for parts deliveries, damages, and shortages
- Liaison between Purchasing Department, Engineering and Stock Room clerk
- Attended weekly meetings on progress of modification of aircraft
Education
Bachelor of Arts - Sociology
University of Tulsa
Tulsa05.1997
Skills
- Merchandise restocking
- Product recommendations
- Customer greeting
- Credit and cash transactions
- Customer service
- Program development and management
- Type 35 WPM
- Multi-tasking ability
Timeline
Stay at Home Mom/Household Manager
Self
07.2018 - Current
Retail Clerk
Tulsa Community College
11.2017 - 07.2018
Stay at Home Mom/House Manager
Self
01.2012 - 10.2017
Customer Service Representative
Honeywell
09.2011 - 12.2011
Program Manager
Regent Aerospace
10.2008 - 01.2011
Bachelor of Arts - Sociology
University of Tulsa