Summary
Overview
Work History
Education
Skills
Timeline
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KARA HINGLE

KARA HINGLE

MERAUX,LA

Summary

Proven leader in operational excellence, I leveraged project scheduling and customer relations skills at Mercedes Benz Of New Orleans to enhance team performance and client satisfaction. Expert in staff supervision and financial administration, achieving significant improvements in operational efficiency and customer loyalty.

Overview

15
15
years of professional experience

Work History

Operations Coordinator

Mercedes Benz Of New Orleans
08.2018 - Current
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Oversaw day-to-day operations of large teams across several sites.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Prepare and write Estimates for repairs
  • Handled daily Assignments with the insurance companies

Body Shop Office Manager

Superior Body and Bedliners
02.2012 - 08.2018
  • Stocked shop with equipment, parts and other resources to promote timely service.
  • Examined damaged vehicles to determine degree of structural and mechanical damage.
  • Supported customer service and satisfaction objectives by resolving escalated issues, establishing payment arrangements and promoting sales.
  • Developed strong relations and partnerships with vendors and insurance companies to facilitate productive business dealings.
  • Developed estimates by costing parts, supplies and labor and calculating customers' payments.
  • Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
  • Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
  • Processed insurance paperwork and prepared estimates to negotiate insurance settlements.

Branch Manager

1-800-radiator & Ac
04.2009 - 01.2012
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Consulted customers to boost product sales and services.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.

Education

High School Diploma -

Nunez Community College
Chalmette, LA
05.2006

Skills

  • Project Scheduling
  • Personnel resource allocation
  • Project lifecycles
  • Payroll Administration
  • Conflict Mediation
  • Customer Invoicing
  • Supply Ordering
  • Customer Relations
  • Compliance Management
  • Staff Supervision
  • Financial Administration
  • Customer Relationship Management
  • Scheduling Coordination

Timeline

Operations Coordinator

Mercedes Benz Of New Orleans
08.2018 - Current

Body Shop Office Manager

Superior Body and Bedliners
02.2012 - 08.2018

Branch Manager

1-800-radiator & Ac
04.2009 - 01.2012

High School Diploma -

Nunez Community College

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KARA HINGLE