Kara Hooker
Texas City
Summary
Results-driven Office Coordinator with extensive experience in administrative management, customer service, and operations coordination. Skilled in streamlining office procedures, enhancing customer satisfaction, and overseeing daily business functions to ensure efficiency. Adept at inventory management, scheduling, and financial and medical record-keeping, with a strong ability to optimize workflows along with excellent customer service.
Overview
3
3
years of professional experience
Work History
Medical Office Administrator
Dr Jaramillo
10.2024 - 02.2025
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating insurance verification
- Reviewed and sent medical records to other physicians upon request.
- Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
- Managed appointments, registrations and patient relations in busy medical office.
- Oversaw office records and maintained strict document control.
Office Manager
Mister Golf Cart
01.2023 - 10.2024
- Oversee daily office operations, ensuring smooth workflow and timely service for customers
- Manage customer inquiries, appointments, and work orders, delivering top-tier customer service
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintain inventory of parts and supplies, coordinating with vendors for timely restocking
- Process invoices, track expenses, and handle bookkeeping tasks to ensure financial accuracy
- Supervise office staff and technicians, coordinating schedules and workload distribution
- Implement process improvements to enhance efficiency and reduce operational costs
- Ensure compliance with company policies, safety regulations, and industry standards
Bar Operations Manager
Pallet Bar
01.2022 - 01.2023
- Safeguarded company assets by implementing comprehensive loss prevention strategies and closely monitoring financial transactions for discrepancies.
- Managed staff recruitment, training, and scheduling to ensure optimal coverage during peak hours.
- Enhanced bar efficiency by streamlining inventory management and implementing automated systems.
- Increased customer satisfaction through consistently providing high-quality service and maintaining a clean, welcoming environment.
- Established strong relationships with vendors, resulting in reliable deliveries of quality products at competitive prices.
Education
No Degree - General Studies
College of The Mainland
Texas City, TXHigh School Diploma -
Texas City High School
Texas City, TX05-2012
Skills
- Office Administration & Organization
- Customer Service & Client Relations
- Scheduling & Work Order Coordination
- Financial and Medical Record-Keeping & Invoicing
- Problem-Solving & Process Improvement
- Appointment setting
- Managing patient records
- Insurance Verification
Technology And Tools
- QuickBooks & Accounting Software
- Microsoft Office Suite (Word, Excel, Outlook)
- Inventory Management Software
References
Kristi Graves
Owner of Mister Golf Cart
(832)228-5454
Liz Rosas
Supervisor
(713)320-0186
Timeline
Medical Office Administrator
Dr Jaramillo
10.2024 - 02.2025
Office Manager
Mister Golf Cart
01.2023 - 10.2024
Bar Operations Manager
Pallet Bar
01.2022 - 01.2023
No Degree - General Studies
College of The Mainland
High School Diploma -
Texas City High School
Similar Profiles
Nando LuzunarisNando Luzunaris
IT SPECIALIST at J. JARAMILLO INSURANCE, INC.IT SPECIALIST at J. JARAMILLO INSURANCE, INC.
Diego SilvaDiego Silva
Ranch Hand at Jaramillo RanchRanch Hand at Jaramillo Ranch
Jefferson CastroJefferson Castro
Civil Site Engineer at Jaramillo Mora Constructora S.ACivil Site Engineer at Jaramillo Mora Constructora S.A