Summary
Overview
Work History
Skills
Timeline
Generic

Kara Hughes

Minneapolis,MN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Customer Service Advocate

Target
Coon Rapids, MN
06.2023 - Current
  • Greeted customers and identified their needs.
  • Resolved customer inquiries in a timely manner.
  • Maintained an organized system for tracking customer interactions and feedback.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Answered phone calls from customers promptly and courteously.
  • Kept work area neat, clean, and well-stocked at all times.
  • Performed additional duties as assigned by management team.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Store Manager

Dollar General Market
Coon Rapids, MN
09.2022 - 06.2023
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Developed relationships with suppliers to negotiate better prices.

Assistant Store Manager

Dollar Tree
Coon Rapids, MN
Mar - 09.2022
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

Operations Manager

CVS Pharmacy
Coon Rapids, MN
05.2021 - 03.2022
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

Customer Service Manager

Burlington
02.2020 - 05.2021
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.

Head Cashier

Lowe's
Blaine, MN
11.2019 - 02.2020
  • Collaborated with the management team to determine appropriate staffing levels for peak hours.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Monitored register drawers to ensure adequate change was available throughout each shift.

Skills

  • Team Collaboration
  • Point of Sale Systems
  • Appointment Scheduling
  • Clerical Support
  • Inbound and Outbound Calling
  • MS Office Proficiency
  • Customer Support
  • Problem Resolution
  • Complex Problem-Solving
  • Quality Assurance
  • Inventory Control
  • Guest Services
  • Retail Marketing
  • POS System Operation
  • Stock Replenishment
  • Employee Management
  • Sales Closing

Timeline

Customer Service Advocate

Target
06.2023 - Current

Store Manager

Dollar General Market
09.2022 - 06.2023

Operations Manager

CVS Pharmacy
05.2021 - 03.2022

Customer Service Manager

Burlington
02.2020 - 05.2021

Head Cashier

Lowe's
11.2019 - 02.2020

Assistant Store Manager

Dollar Tree
Mar - 09.2022

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Kara Hughes