Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kara Jandran

Summary

Experienced in efficiently and courteously managing front desk operations, leveraging excellent communication and organizational skills to seamlessly handle guest inquiries and administrative tasks. Proven track record of enhancing customer satisfaction and supporting team goals. Thrives in dynamic environments.

Overview

7
7
years of professional experience

Work History

Hair Salon Assistant

Salon Calais
10.2024 - 01.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed laundry of towels and capes to support smooth salon operations.
  • Prepared clients for hair cuts and styles with soothing shampoo work.

Front Desk Coordinator

Waxing the City
08.2023 - 10.2023
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
  • Scheduled appointments in computer system.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
  • Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
  • Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.

Residential & Commercial Cleaner

Green & Clean
07.2022 - 12.2022
  • Adhered to health regulations while using cleaning chemicals to protect residents and employees.
  • Conducted thorough cleaning for enhanced hygiene in restrooms and break rooms.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Maintained clean, neat, and professional entrances.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Customer Service Representative/Secretary

All Pro Dent Repair
02.2020 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Minimized errors in proposals through diligent proofreading before submission to clients or management approval processes.
  • Assisted in the transition from paper-based to digital filing systems, reducing physical storage space requirements.

Personal Assistant

Apparel Expressions
05.2018 - 01.2020
  • Maintained appropriate filing of personal and professional documentation.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Gained proficiency in accounting software systems such as QuickBooks and Excel, streamlining data entry tasks and report generation processes.
  • Completed data entry tasks with accuracy and efficiency.
  • Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
  • Ensured timely shipment of online orders through meticulous packing and order fulfillment processes.
  • Promptly removed completed loads from press.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.

Education

High School Diploma -

Penn Foster
Fort Walton Beach, Florida
03.2020

Skills

  • Excellent customer service
  • Cleanliness and sanitation
  • Appointment scheduling
  • Organization skills
  • Telephone skills
  • Data entry
  • Strong communication skills
  • Attention to detail
  • Teamwork and collaboration
  • Listening skills
  • Problem-solving skills

Timeline

Hair Salon Assistant

Salon Calais
10.2024 - 01.2025

Front Desk Coordinator

Waxing the City
08.2023 - 10.2023

Residential & Commercial Cleaner

Green & Clean
07.2022 - 12.2022

Customer Service Representative/Secretary

All Pro Dent Repair
02.2020 - 04.2022

Personal Assistant

Apparel Expressions
05.2018 - 01.2020

High School Diploma -

Penn Foster

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Kara Jandran