Kara Jennings
Columbus
Summary
Enthusiastic liberal arts professional, decisive leader and calm multi-tasker with background as professional. Driven to educate others and promote technology use in library settings. Accurately prioritizes tasks, maintains collections, and locates hard-to-find materials. Efficient Library Page with background in library services, including book sorting, shelving, and database management. Skills include strong organization, customer service acumen, and knowledge of library cataloging systems. Known for maintaining orderliness in library spaces and assisting patrons with various inquiries. Prior experience has resulted in improved workflow efficiency and enhanced patron satisfaction. Team-oriented professional with solid background assisting librarians and customers with day-to-day needs. Handles materials, paperwork, and money. Good relationship-building abilities and self-motivated approach. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
45
45
years of professional experience
Work History
Warehouse Worker
CWI Gifts
Columbus
09.2020 - 01.2025
- Tagged and wrote identifying information on containers, boxes and cargo.
- Ensured safety protocols were followed at all times while operating machinery.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Maintained accurate inventory records using computerized tracking systems.
- Inspected incoming shipments for damage or discrepancies.
- Investigated any reported problems regarding shipping errors or damages.
- Assembled orders according to customer requests.
- Collaborated closely with other departments on special projects as needed.
- Packed boxes and stock using organizational guidelines.
- Processed returns of defective merchandise as required.
- Inspected damaged goods prior to disposal or return to vendor.
- Followed established guidelines for picking orders accurately.
- Assisted in packaging and labeling of products for shipment.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Maintained stock levels in accordance with company policies.
- Staged and sorted multiple types of products for loading.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Library Page
Columbus Metropolitan Library
Columbus
09.1995 - 04.2020
- Ensured that all safety regulations were followed at all times within the store premises.
- Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons.
- Conducted periodic weeding and inventory control to maintain current library collections.
- Researched customer requests for specific titles or authors not found in collection.
- Prepared and maintained displays and displayed cases.
- Implemented and helped manage summer reading program for children.
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
- Handled daily tasks, facility maintenance and security to support staff members.
- Maintained accurate library records, including cataloging and inventory management.
- Provided exceptional customer service, resolving patron issues and inquiries efficiently.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Shelved books according to the Library of Congress Classification system.
- Engaged with the community through outreach programs to promote library services.
- Utilized library database software to catalog, track, and update materials.
- Completed daily reports detailing all activities performed during shift.
- Attended meetings with supervisors to discuss operational issues or concerns.
- Inspected returned items for damage or missing parts before checking them back in.
- Assisted patrons with locating items in the stacks and on the shelves.
- Answered routine inquiries and referred patrons to librarians.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Prepared displays of new materials and special events within the library.
- Performed regular shelf reading duties to ensure accuracy of call numbers on shelves.
- Provided technical support to patrons using library computers and online resources.
- Answered patrons' questions and assisted in finding materials requested.
- Located desired materials for institutional staff special projects.
- Participated in training sessions related to library policies and procedures.
- Worked closely with other staff members to promote customer service excellence.
- Assisted with special projects such as weeding outdated material from collection.
- Organized book carts, maintained collections, and re-shelved books.
- Processed new materials including books, magazines, and multimedia for circulation.
- Checked out materials to patrons using an automated circulation system.
- Conducted inventory of library materials on a regular basis.
- Implemented and monitored compliance with library policies and procedures.
- Operated networked and standalone PCs, photocopier, fax machine, and scanner.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Grocery Clerk
Kroger
Columbus
03.1990 - 08.1995
- Assisted with bagging groceries and offering carry-out service to customers as needed.
- Conducted regular cleaning tasks, including sweeping, mopping, and dusting.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed customer orders and payments with POS system or cash register.
- Stocked shelves, rotated merchandise and ensured product freshness.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Verified prices on tags against price sheets for accuracy and updated tags when necessary.
- Monitored expiration dates and removed outdated products from shelves.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Assisted with training new employees on proper operation of cash registers, stocking procedures and customer service protocols.
- Stocked and rotated grocery products on shelves, ensuring freshness and accessibility.
- Answered customers' questions and provided information on store procedures or policies.
- Inspected incoming shipments for damages or discrepancies between order forms and actual delivered goods.
- Updated pricing information and placed sale tags on designated items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Identified and quickly handled spill clean-up.
- Stocked shelves with merchandise according to company guidelines.
- Conducted regular inventories to ensure adequate stock levels were maintained at all times.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Followed instructions to properly arrange merchandise items.
- Assisted in training new employees on store procedures and policies.
- Performed price checks and adjustments as needed.
- Assisted customers with locating items and providing recommendations based on preferences.
- Answered questions and inquiries per shift regarding products, prices and availability.
- Participated in staff meetings to discuss sales targets, new products, and customer service strategies.
- Assisted in setting up promotional displays and end-caps to highlight featured products.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Assisted customers with locating items in the store, answered questions about products and prices.
- Provided assistance with loading groceries into customer vehicles upon request.
- Set up displays for seasonal promotions or events in accordance with company guidelines.
- Maintained current knowledge of store promotions to highlight sales to customers.
Fast Food Employee
KFC Restaurant
Columbus
10.1987 - 04.1995
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Stocked condiments and other supplies in dining area.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Prepared food items according to customer specifications.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Kept customer and food preparation areas clean and well-organized.
- Provided excellent customer service by greeting customers warmly and responding to inquiries promptly.
- Greeted customers and took orders, provided menu options and answered questions about the food.
- Maintained cleanliness of restaurant including tables, floors, counters and restrooms.
- Assembled and served meals according to specific guest requirements.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Conducted daily temperature checks on refrigerators, freezers, fryers and grills to ensure proper functioning.
- Served orders to customers at windows, counters and tables.
- Processed payments on cash register and counted back bills and change to patrons.
- Received inventory of food and beverage products to stock in designated areas.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed payments with cash register and credit card machines.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Adhered to company policies regarding employee conduct at all times.
- Assisted in closing procedures such as counting money, restocking supplies, cleaning equipment and organizing storeroom inventory.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Operated kitchen equipment safely following manufacturer's instructions for use.
- Maintained safe food handling practices to prevent germ spread.
- Followed all health codes standards for food preparation and storage.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Performed opening duties such as setting up registers, stocking shelves, preparing beverages and cleaning work areas.
- Kept track of inventory levels throughout the day.
- Operated cash register and received payment from customers in cash or credit form.
- Organized kitchenware after each shift.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
Active Duty Soldier
U.S. Army Active Duty
Fort Benning
09.1979 - 09.1983
- Executed orders from commanding officers accurately.
- Conducted daily physical training to maintain peak physical and mental condition.
- Ensured compliance with all applicable regulations and laws.
- Coordinated logistics for unit movements, including transport and supply requisitions.
- Trained junior soldiers in basic soldiering skills.
- Displayed leadership in accomplishing assignments and learning new skills.
- Maintained accurate, updated files on civilian and military personnel in battalion.
- Managed inventory control of supplies and equipment.
- Organized and coordinated equipment for field operations.
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
- Interacted with local populations to ensure stability and peace.
- Cultivated excellent work ethic, dedication to duty, and timeliness in work actions.
- Participated in community service projects, representing the military organization positively.
- Used rifles, machine guns and other weapons to suppress enemy forces during warfare.
- Worked in small groups to accomplish complex goals within tight deadlines and standards.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Bachelor of Arts - American History
Ohio Dominican University
Columbus, OH05-1991
Skills
- Cycle counting
- Truck processing
- Shipping and receiving
- Loading and unloading
- Shipment unpacking
- Supply chain
- Sorting and labeling
- Inventory tracking
Affiliations
- mixed media art hobby, reading non-fiction historical books
Accomplishments
- Tutoring, St. Mary Elementary School 3rd, 4th, 5th grades
Timeline
Warehouse Worker
CWI Gifts
09.2020 - 01.2025
Library Page
Columbus Metropolitan Library
09.1995 - 04.2020
Grocery Clerk
Kroger
03.1990 - 08.1995
Fast Food Employee
KFC Restaurant
10.1987 - 04.1995
Active Duty Soldier
U.S. Army Active Duty
09.1979 - 09.1983
Bachelor of Arts - American History
Ohio Dominican University
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