Kara Jones
Birmingham,AL
Summary
Driven by a commitment to excellence, I leveraged my expertise in retail inventory management and premiere customer service at Publix and Chick-fil-A to elevate customer satisfaction and streamline operations. I am a quick learner, at Publix it takes the average person 2-3 years to become manager and I achieved becoming department manager in 1 and a half years.
Overview
7
7
years of professional experience
Work History
Produce Manager
Publix
Vestavia Al
02.2021 - Current
- .
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Coached and mentored new team members.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
- Ensured myself and my team were providing quality customer service.
Customer Service Staff Member
Publix
Homewood, AL
02.2021 - 02.2022
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
Trainer
Chick Fill A
Hoover, AL
04.2017 - 02.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached associates on providing professional customer service while also working fast paced.
- Provided excellent customer service to all customers.
Education
Hueytown High School
05.2017
Skills
Premiere customer service
Administration and management
Purchasing and planning
Retail inventory management
Staff Management
Balancing register tills
Timeline
Produce Manager
Publix
02.2021 - Current
Customer Service Staff Member
Publix
02.2021 - 02.2022
Trainer
Chick Fill A
04.2017 - 02.2022
Hueytown High School