Summary
Overview
Work History
Education
Skills
Timeline
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Kara Jones

Birmingham,AL

Summary

Driven by a commitment to excellence, I leveraged my expertise in retail inventory management and premiere customer service at Publix and Chick-fil-A to elevate customer satisfaction and streamline operations. I am a quick learner, at Publix it takes the average person 2-3 years to become manager and I achieved becoming department manager in 1 and a half years.

Overview

7
7
years of professional experience

Work History

Produce Manager

Publix
02.2021 - Current
  • .
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
  • Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
  • Coached and mentored new team members.
  • Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
  • Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
  • Ensured myself and my team were providing quality customer service.

Customer Service Staff Member

Publix
02.2021 - 02.2022


  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
  • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
  • Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Trainer

Chick Fill A
04.2017 - 02.2022
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached associates on providing professional customer service while also working fast paced.
  • Provided excellent customer service to all customers.

Education

Hueytown High School
05.2017

Skills

Premiere customer service

Timeline

Produce Manager

Publix
02.2021 - Current

Customer Service Staff Member

Publix
02.2021 - 02.2022

Trainer

Chick Fill A
04.2017 - 02.2022

Hueytown High School

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Kara Jones