Kara Keenan
Healthcare Professional Customer Service Specialist
Grand Junction,CO
Summary
Motivated, organized, caring individual interested in employment with a successful company- where people are a priority
Overview
18
18
years of professional experience
Work History
EKG Technician
Delta County Memorial Hospital
08.2023 - 10.2023
- Performed EKGs in the emergency department, in the hospital, and in an outpatient setting
- Notified Drs of any concerning arrythmias
- Measured and recorded findings in Meditech
- Faxed or emailed EKG results to appropriate physicians' offices, while adhering to HIPPA protocol
- Explained procedure to patients
- Maintained all EKG machines and readied them for use at any time.
Surg Tech / Scope Technician
Gastroenterology Associates of Western Colorado
07.2022 - 10.2022
- Assisted Physician and anesthetist RN with endoscopy and/or colonoscopy procedures
- Readied the procedure room with sterilized scopes and all equipment needed during treatment
- Prepared the Physicians area, such as gown, gloves, and other PPE
- Assisted the physician taking specimens, such as polyps or other samples of concern
- Sent these samples to the correct lab depending on the patient's insurance
- Documented the procedure findings and the Physicians follow up recommendations
- Disinfected the procedure room thoroughly to prepare for the next patient.
Patient Care Technician
Dialysis Clinic Inc. (D.C.I.)
01.2022 - 06.2022
- Screened all patients upon arrival for Covid
- Set up dialysis machines rapidly before each patient's treatment
- Tested each machine for safety before treatment
- Weighed patients before and after dialysis
- Programmed each machine- per Dr’s prescription orders for each patient
- Monitored machine alarms and stayed vigilant for any emergencies
- Obtained patient’s vital signs before, during and after treatment
- Provided a safe, comfortable, and hygienic environment
- Notified RN of any concerns or changes
- Worked closely with other staff in educating the patient and family on care of vascular access, diet, and fluid intake
- Comforted patients and provided them with reassurance and encouragement
- Drew labs weekly or as needed
- Took blood glucose samples, as necessary
- Gave IV fluid as necessary- with RN consent
- Made sure patient was safe for discharge from dialysis
- Pulled needles safely
- Broke down machines, disinfected the machine and patient area, then prepared the area for the next patient.
Customer Service Specialist / Deli Clerk
Sprouts Farmers Market
05.2018 - 10.2020
- Responsible for ensuring utmost customer satisfaction in the Deli and Meat dept
- Responsible for improving customer experience
- Practiced safe food handling and temperature control
- Supplied product selection and recipe recommendations
- Prepared, weighed, and packaged deli meals and products according to store recipes and customer requests
- Provided an elevated level of prompt and friendly customer service
- Aided customers with questions, special orders, and needs.
Home Health Aid
Visiting Angels
09.2017 - 01.2018
- Provided companionship, emotional and medical support to patients in their homes and in clinical environments
- Monitored and documented patients’ vitals, intake, and output daily
- Reminded patients of their medication times
- Assisted with activities of daily living, including personal care
- Made meals for patients as needed and/or required
- Supplied transportation to Dr
- Appointments, dialysis, grocery shopping, etc..
- Helped patients with exercise and physical therapy routines
- Communicated with family members, case management, doctors, nurses, and other care workers
- Remained alert and reported any changes or concerning matters to appropriate supervisors.
Home Health Aid
Accessible Home Health-Care
05.2017 - 09.2017
- Provided health care services in patient’s residences
- Performed domestic and household tasks
- Made meals and snacks for clients while paying attention to dietary allowances and restrictions
- Monitored patient’s physical and mental condition
- Reminded patients of medication times
- Helped patients with bathing and grooming
- Reported any concerning issues to supervisors and patient’s family members.
Pharmacy Technician
Walmart Pharmacy
08.2016 - 09.2016
- Submitted prescriptions to insurance companies
- Verified accuracy of doctor's prescription orders and contacted doctors with discrepancies
- Counted and filled prescriptions using accuracy and safety
- Provided customer service and cash register duties
- Maintained a kind and professional attitude towards customers and staff members
- Referred patients to the Pharmacist with any questions, concerns, or recommendations
- Always ensured safety measures.
CNA, Unit Coordinator, Telemetry Technician
St. Joseph Hospital
10.2005 - 04.2014
- Quickly flexed between three positions, CNA, Telemetry Technician, and as a Unit Secretary
- Able to float into each role at any time
- Duties included; CNA- Certified Nursing Assistant: Worked closely with RN’s assisting them in patient care
- Cared for patients with all their activities of daily living based on the patient's own unique needs
- Readied and taught patients how to care for themselves after hospital discharge
- Fed, bathed, lifted, and cared for patients with certain needs that may be greater than others
- Took vital signs and blood glucose levels several times a day on patients and as necessary
- Alerted nursing staff and physicians to any changes in a patient’s behavior or physical condition
- Unit Secretary: Transcribed Doctors orders from handwritten documents, and electronically sent orders to then process them to the proper places and departments
- Stayed connected with RN’s, pharmacy, physical therapists, laboratories, doctors, and all applicable staff to ensure a patient’s full care
- Paged physicians for nursing staff
- Maintained a clean, and organized work area
- Helped in keeping the flow of busy environment with a professional and well-orchestrated balance
- Consistently kind and professional on the telephone and in person
- Adhered to HIPAA rules and regulations
- Well versed in medical terminology
- Knowledge of medical software such as, “Epic/eSummit,” and “MediTech,” as well as most software required in a clerical position
- Telemetry Technician: Constant observance of many patient's heart rhythms on multiple monitors
- Able to instantly determine a lethal arrhythmia, as well as very minor changes to a patient’s heart rhythm
- Alerted clinical staff to concerns, changes, or codes immediately- without hesitation
- Accurately measured ECG strips and made rhythm diagnostics quickly
- Documented and charted on time, and correctly
- Passed all telemetry exams with excellence
- Trained new Telemetry Techs, as well as RNs and CNAs to read and measure telemetry accurately.
Education
GED And CNA Courses - 2003 -
Arapahoe Community College
Littleton, COSkills
Telemetry Technician
Hospital Unit Secretary
CNA License from 2003-2017
Able to communicate in a clear, concise, calm manner
Ability to organize multiple tasks and projects and keep control of workflow
Skilled in patient and customer satisfaction
Skilled in medical terminology
EKG Technician
Self motivation
Professionalism
Adaptability
Active listening
Timeline
EKG Technician
Delta County Memorial Hospital
08.2023 - 10.2023
Surg Tech / Scope Technician
Gastroenterology Associates of Western Colorado
07.2022 - 10.2022
Patient Care Technician
Dialysis Clinic Inc. (D.C.I.)
01.2022 - 06.2022
Customer Service Specialist / Deli Clerk
Sprouts Farmers Market
05.2018 - 10.2020
Home Health Aid
Visiting Angels
09.2017 - 01.2018
Home Health Aid
Accessible Home Health-Care
05.2017 - 09.2017
Pharmacy Technician
Walmart Pharmacy
08.2016 - 09.2016
CNA, Unit Coordinator, Telemetry Technician
St. Joseph Hospital
10.2005 - 04.2014
GED And CNA Courses - 2003 -
Arapahoe Community College
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