Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kara Kuhl

Dubuque,Iowa

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience

Work History

Program Advisor

Working Solutions
03.2023 - 09.2023


  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Investigated and resolved customer inquiries and complaints quickly
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Participated in training programs to enhance product knowledge and customer service skills.

Bartender/Server/Cook

Knickers Saloon
12.2018 - 07.2019
  • Cooked and served drinks in a fast-paced environment
  • Verified customer age prior to serving
  • Ran orders for customers
  • Followed food and drink safety regulations
  • Stocked, cleaned, rotated products in bar area and kitchen
  • Performed all closing duties

Permit Specialist

Permit Express Inc
04.2016 - 11.2016
  • Gathered appropriate information to acquire necessary overweight and/or over dimensional permits for semi-trucks in all states
  • Educated customers to policies
  • Confirmed missing data to enforce state policies
  • Entered all data accurately and managed my projects effectively

Education

Bachelor of Arts - Psychology

University of Iowa
Iowa City, IA
01.2012

Associate of Arts - Liberal Arts

Kirkwood Community College
Iowa City, IA
01.2006

Skills

  • One-on-one and small group communications
  • Adaptability
  • Multi-tasking
  • Teamwork
  • Tolerance
  • Sensitivity
  • Listening skills
  • Observing skills
  • Knowledgeable in office equipment
  • Knowledgeable in computer programs
  • Effective communication in person
  • Effective communication in writing
  • Organizational skills
  • People skills
  • Enhanced cultural awareness
  • Sensitivity to customs and cultural differences
  • Respect and dignity

Timeline

Program Advisor

Working Solutions
03.2023 - 09.2023

Bartender/Server/Cook

Knickers Saloon
12.2018 - 07.2019

Permit Specialist

Permit Express Inc
04.2016 - 11.2016

Associate of Arts - Liberal Arts

Kirkwood Community College

Bachelor of Arts - Psychology

University of Iowa

Similar Profiles

CREATE PROFILE
Kara Kuhl