Kara Lees

Develop and enhance relationships with Lowe's Regional Team, District Teams, Store Managers and associates to help drive engagement and knowledge of Lowe's Protection Plans.

Responsible for driving performance for Lowe's through fostering and maintaining relationships with various levels of leadership.

Conduct trainings at Regional, District and Store level to include Train the Trainer classes to ensure information can be cascaded to all associates.

Communicate performance and compliance reports to ensure all related goals are known and work toward achieving stated goals.

Communicate with Lowe's management to establish and execute plans for achieving or exceeding program goals.

Summarize store visits, trainings, and communication in Saleforce daily/weekly to be able to track the performance related to those activities.

Serve as the primary contact between Assurant and Lowe's Region 6 to assist in the execution of promotions and contests for Protection Plan programs.

Control expenses and travel budget.

Mystery shop competitors and report findings to Assurant and Lowe's leadership to assist in gaining the competitive edge within Region 6 and the company.

Assist stores with escalation resolution for customers and associates.

Awards:

Lowe's Regional Leadership Award, Q4 2023

Lowe's Home Town Hero Award, Q3 2025

• Effectively coached team members to reach weekly and monthly sales goals.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Promoted exceptional customer service by engaging clients on sales floor.
• Trained team members in successful strategies to meet operational and sales targets.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

• Followed up with customers to assess satisfaction, answer questions and resolve concerns.
• Demonstrated features of different floor options and overcame objections with knowledgeable responses.
• Assisted customers with selecting appropriate floor types and styles.
• Maintained in-depth understanding of all available brands and types of flooring available to customers.
• Discussed pricing, additional charges and payment plans during sales process.
• Drove team revenue totals by bringing in top sales numbers by selling $1 million in my first year.
• Listened to customer needs and desires to identify and recommend optimal products.

• Managed day-to-day operations, including supervision and assignment delegation for 18-member team.
• Led employee performance reviews and discussed improvement strategies with each team member.
• Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
• Communicated and coordinated with multiple departments to achieve top results.
• Oversaw personnel recruitment, performance and scheduling.

• Applied evaluation techniques and personal knowledge to assess abilities to assign players to correct positions on team.
• Organized players' nights and other special events to promote sports program and cultivate positive relations with players, families and local community members.
• Delivered high level of energy and enthusiasm to all customer-oriented activities, which helped promote excitement from all participants.

• Assisted senior-level credit officers with complex loan applications.
• Educated customers on variety of loan products and available credit options to promote valuable decision-making.

• Planned and executed in-store promotional events to increase customer engagement and sales revenues.
• Taught junior employees how to meet operational and sales goals with proactive strategies.
• Trained and developed 30 employees through constructive feedback and focus on long-term career growth.
• Coached and mentored 30 employees by offering constructive feedback and taking interest in long-term career growth.
• Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
• Managed daily operations including purchasing, inventory control, merchandising and product distribution.

• Networked to build client base and promote products to new and existing clients.
• Drove client retention by efficiently managing and growing accounts while promoting new products.
• Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
• Maintained productive relationships with existing customers through exceptional follow-up after sales.