Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kara L. Garcia

Hartford,CT

Summary

Dynamic and adaptable professional with a proven ability to manage diverse responsibilities while quickly mastering new skills in fast-paced environments. Detail-oriented coordinator adept at efficiently navigating various software platforms and streamlining administrative processes. Recognized for organizing and expediting complex workflows in a timely manner while maintaining a professional and approachable demeanor with management, colleagues, and clients. Committed to fostering positive relationships and delivering exceptional results through effective communication and collaboration.

Overview

30
30
years of professional experience

Work History

Collections Agent

Sherwin Williams Ct (Temp)
10.2023 - 01.2024
  • Make outbound calls to debtors, call volume 60-80 outbound.
  • Receive calls, call volume 30-50.
  • Facilitated negotiations with debtors to resolve account discrepancies.
  • Streamlined reporting systems to improve tracking of collections progress.
  • Monitored compliance with regulations and maintained accurate records of transactions.
  • Managed collections processes to ensure timely payments from clients.
  • Processed payments and applied to customer balances.

Direct Shipping Operations

Bob's Discount Furniture CT (Temp Remote)
10.2021 - 12.2022
  • Emailing vendors for Damaged Merchandise, tracking, Missing Merchandise
  • Led cross-functional teams to resolve transportation issues, enhancing service reliability.
  • Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
  • Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
  • Learned and adapted quickly to new technology and software applications.

Collector

Attorney Nair & Levin Bloomfield, CT
11.2020 - 09.2021
  • Make outbound calls to debtors, call volume 40-60 outbound.
  • Receive calls, call volume 30-50.
  • Collect over the phone payments.
  • Managed collections process for delinquent accounts, ensuring compliance with legal regulations.
  • Developed and implemented effective communication strategies to improve client engagement and payment recovery.
  • Analyzed account data to identify trends and prioritize collection efforts, enhancing overall recovery rates.
  • Negotiated payment arrangements with clients, fostering positive relationships while achieving financial goals.

Administrative Maintenance

CT Transit Hartford, CT (Temp Position)
12.2018 - 09.2019
  • Verify gas totals for New Haven and Stratford Busses
  • Input fuel totals
  • Run and verify month end totals
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Managed time efficiently in order to complete all tasks within deadlines
  • Excellent communication skills, both verbal and written.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers

Procurement Department

Cigna Bloomfield, CT (Temp Position)
04.2018 - 11.2018
  • Created insurance accounts for members (Medical, Dental, and Vision
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed customer accounts, ensuring accurate information and timely updates.
  • Resolved customer inquiries efficiently, ensuring clarity and satisfaction in healthcare services.
  • Analyzed feedback from customers to identify areas for service improvement and implemented changes accordingly.

Senior Customer Service / Accounts Receivable Representative

Metropolitan District Commission (MDC); Hartford, CT
11.1993 - 04.2015
  • Processed liens and releases to be filed at 9 various town halls within the Greater Hartford area.
  • Assisted with a diverse range of customers (50-60) on phone and in person (20-30).
  • Actively balanced annual and monthly receivables ($12 to $15 million monthly).
  • Reviewed both open item and aged subsidiary reports to review balances.
  • Communicated with 23-treasury employees who are accountable for subsidiary balances daily.
  • Reviewed 450+entry batches monthly in order to locate corrections before monthly closure.
  • Analyzed ledgers and accompanying data reconciling and remedying errors (sources and factors)
  • Prepared termination schedule and workload for operations. (i.e. towns implicated, number of crews required, and daily cancellations due to payments and arrangements made).
  • Utilized SAP software, MS Excel, and Assessors Office to perform various levels of all billing.
  • Introduced and implemented mail merge processes to collect outstanding receivables.
  • Analyzed complex accounting problems and procedures preparing recommendations and reports.
  • Assisted in coordinating short and long-term activities to assure personnel, materials and equipment necessary for projects and objectives.
  • Coordinated and administered record retention program and workflow among unit operations.
  • Assisted in monitoring credit & collections unit workload and timetables.
  • Maintained event calendars, scheduled routine and special meetings consisting of approximately 10 various executives and managers.
  • Assisted in monitoring collections unit workload and timetables.
  • Reviewed and pursued special accounts on delinquency by contacting certified mailings.
  • Collaborated with Accounts Payable to process credit memo for claims and attorney payments.
  • Executed requisitions and purchase orders to create a fiscal budget for associated attorneys.
  • Prepared monthly, quarterly, and annual journal entries i.e. write-off monies, billing corrections and adjustments to receivables as needed.
  • Implemented process improvements to enhance billing accuracy and reduce outstanding receivables.
  • Reconciled accounts receivable transactions, identifying discrepancies and resolving issues efficiently.
  • Managed invoicing and billing processes, ensuring timely and accurate account settlements.
  • Represented MDC in court with their collection Attorneys.
  • Trained new staff on best practices in accounts receivable management and software usage.

Education

High School Diploma -

Urban League of Greater Hartford
Hartford, CT
03-1990

Skills

  • Data analysis expertise
  • Precise record-keeping
  • Financial transaction oversight
  • Employee onboarding and training
  • Effective conflict resolution
  • Liaison
  • Client account management
  • Requisition processing
  • Strong interpersonal communication
  • Professional phone communication
  • Team supervision
  • Fiscal Accounting/Billing Adjustments
  • System Innovations
  • Payment plan facilitation
  • Collections processing
  • Debt negotiation
  • Delinquent account management
  • Repayment plan structuring
  • Financial reporting
  • Accounts receivable specialist
  • Aged account reporting

Timeline

Collections Agent

Sherwin Williams Ct (Temp)
10.2023 - 01.2024

Direct Shipping Operations

Bob's Discount Furniture CT (Temp Remote)
10.2021 - 12.2022

Collector

Attorney Nair & Levin Bloomfield, CT
11.2020 - 09.2021

Administrative Maintenance

CT Transit Hartford, CT (Temp Position)
12.2018 - 09.2019

Procurement Department

Cigna Bloomfield, CT (Temp Position)
04.2018 - 11.2018

Senior Customer Service / Accounts Receivable Representative

Metropolitan District Commission (MDC); Hartford, CT
11.1993 - 04.2015

High School Diploma -

Urban League of Greater Hartford

Similar Profiles

CREATE PROFILE