Kara Loch
Portsmouth,NH
Summary
I am a compassionate, sociable, hard working and motivated individual, Who strives to benefit not only the community but the environment around me. i demonstrate high attention to detail and organization, with the ability to manage multiple tasks simultaneously. With 35 years of customer service experience.
Overview
10
10
years of professional experience
Work History
Heineman
Customer Service Rep
Portsmouth, NH
11.2015 - Current
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained updated knowledge through continuing education and advanced training.
Support Staff Member
Homeless Shelter of Strafford County
Rochester, NH
10.2014 - Current
- Assisted in creating a safe environment within the shelter facility by monitoring activities and intervening when necessary.
- Created detailed reports of client interactions for the shelter administrators.
- Facilitated communication between staff members and clients regarding rules and regulations governing behavior in the facility.
- Provided emotional support and guidance to homeless individuals seeking assistance from our organization.
Office Manager
Windsor Medical
Portsmouth, NH
1992 - 2007
- Managed, scheduled and coordinated office functions and activities for employees.
- Processed payroll accurately ensuring all employees were paid on time.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Data Entry
Liberty Mutual
Dover, NH
1988 - 1992
Education
High School Diploma -
St Thomas Aquinas High School
Dover, NH06-1987
Skills
- Passionate
- Professional
- Organized
- Attention to detail
- Adaptable
- Effective communication
- Crises management
- Client advocacy
Timeline
Heineman
Customer Service Rep
11.2015 - Current
Support Staff Member
Homeless Shelter of Strafford County
10.2014 - Current
Office Manager
Windsor Medical
1992 - 2007
Data Entry
Liberty Mutual
1988 - 1992
High School Diploma -
St Thomas Aquinas High School
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