Kara Martinez
Dearborn Heights,MI
Summary
Accomplished professional with expertise in logistics, invoice billing, and driver payroll. Demonstrated strong problem-solving and organizational skills, while multitasking in fast-paced environment. Proven ability to lead and train staff on billing software and procedures. Dependable and detail-oriented, with a willingness to learn and take on new responsibilities.
Overview
2026
2026
years of professional experience
Work History
Dispatcher
Alco Transportation
02.2018 - Current
- Schedule and organize daily dispatch operations for Tennessee based units.
- Collaborated with drivers to troubleshoot issues and provide real-time support during transport.
- Coordinated pickup and deliveries according to customer needs.
- Analyzed delivery schedules and adjusted plans to accommodate last-minute changes or emergencies.
- Managed high-stress situations calmly and effectively.
- Calculated rate bids and negotiate rates with Southern region customers.
- Answered phone calls and responded to customer emails.
Billing Coordinator
Alco Transportation
01.2005 - Current
- Answered telephone and in person inquiries with full knowledge of billing and payroll department processes.
- Audited and corrected billing and posting documents for accuracy.
- Managed billing processes to ensure timely invoicing and payment collection.
- Trained new staff on billing protocols and software applications.
- Worked with customers to resolve billing disputes.
- Responsible for weekly 1099 and company driver payroll.
Receptionist/Accounts Payable
Synod Residential Service
2000 - 2024
- Handled multi-line phone system, directing calls to appropriate offices.
- Greeted clients with care and concern.
- Provided clerical support by copying, faxing, and filing documents.
- Oversaw accounts payable, guaranteeing timely payments while maintaining accurate financial records.
- Supported audit preparation efforts, providing thorough documentation for accounts payable transactions as needed.
Education
High School Diploma -
Milan High School
Milan, MI06-1998
Skills
- Attention to detail
- Microsoft Office proficent
- Problem-solving
- Route planning
- Multitasking and organization
- Equipment management
- Data entry
- Billing and invoicing
- Customer relationship management
Timeline
Dispatcher
Alco Transportation
02.2018 - Current
Billing Coordinator
Alco Transportation
01.2005 - Current
Receptionist/Accounts Payable
Synod Residential Service
2000 - 2024
High School Diploma -
Milan High School