Kara May
West Jordan,Utah
Summary
Dynamic professional with a proven track record at CTA Community Supports, excelling in team leadership and customer service. Skilled in developing tailored support plans and enhancing staff training, resulting in improved service delivery and client satisfaction. Adept at conflict resolution and strategic thinking, fostering a collaborative work environment.
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
CTA Community Supports
West Jordan, UT
11.2023 - Current
- Led team in developing individualized support plans for clients based on unique needs.
- Implemented training programs to enhance staff skills and improve service delivery.
- Coordinated daily operations to ensure compliance with organizational policies and regulatory standards.
- Managed scheduling and resource allocation to optimize service efficiency and effectiveness.
- Conducted regular assessments of program performance, identifying areas for improvement.
- Facilitated communication between clients, families, and support staff to foster collaboration and understanding.
- Mentored junior staff, promoting best practices in client care and operational procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted clients with daily living tasks showers brushing teeth using the bathroom
- Assisted clients with financial needs such as budgeting
- Assisted clients with behavioral issues and made sure the environment was safe for all clients
- Assisted 4 special needs clients
Account Manager
Discover Credit Cards
Work From Home
09.2022 - 12.2023
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed tailored account strategies to meet diverse client needs effectively.
- Coordinated cross-functional teams to ensure seamless execution of client projects.
- Analyzed market trends to identify growth opportunities for accounts managed.
- Facilitated regular communication with clients to address concerns and reinforce partnership value.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Improved overall team productivity by implementing best practices in organization and time management.
- Implemented CRM system to track client interactions and feedback, leading to more personalized
- High pace call center assisting about 120 customers per day
Manager
Mcdonalds
10.2019 - 09.2022
- Supervised daily operations to ensure efficient service and product quality.
- Trained staff on customer service standards and operational procedures.
- Implemented inventory management techniques to reduce waste and optimize stock levels.
- Developed schedules to maximize workforce productivity during peak hours.
- Monitored compliance with health and safety regulations to maintain a safe work environment.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Skills
Customer service and satisfaction
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Task delegation
Goal setting
Staff management
Workload management
Conflict resolution
Team building
Employee scheduling
Customer rapport
Staff development
Policy enforcement
Employee performance evaluations
Cost control
Budgeting and finance
Multitasking and organization
Strategic thinking
Adaptability and flexibility
Verbal and written communication
Workplace safety compliance
Employee supervision
Coaching and mentoring
Customer service and satisfaction
Certification
Food handlers
CPR
First aid
Timeline
Assistant Manager
CTA Community Supports
11.2023 - Current
Account Manager
Discover Credit Cards
09.2022 - 12.2023
Manager
Mcdonalds
10.2019 - 09.2022