Summary
Overview
Work History
Education
Skills
Timeline
Generic

KARA MAYO

Olympia,WA

Summary

Over 30 years of experience in customer service. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
  • Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
  • Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
  • Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
  • Successful Employee with over 30 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.

Overview

24
24
years of professional experience

Work History

CSS2

State of Washington, Department of Retirement
Olympia, WA
11.2022 - Current
  • Applied effective time management techniques to meet tight deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Employment Loan Processor

Olympia Federal Savings
Olympia, WA
01.2018 - 08.2022
  • Provide support to loan officers and underwriters to ensure the timely, judicious and accurate processing of mortgages, HELOC's, and manufactured homes.
  • Review and verify customers income, credit reports, employment histories, property appraisals, and title insurance information to prepare the loan application for underwriting submittal. Always ensuring compliance with company policy, and underwriting guidelines
  • Prepare and deliver all mortgage disclosures and loan estimates.
  • Order and read all flood reports, as well as insurance binder requests.
  • Process HMDA logs with a 98% accuracy.
  • Working closely with loan officers, title companies, and underwriters to insure all closing dates were met.
  • Ability to monitor multiple incoming mail boxes that contained on-line mortgages and auto loan applications.
  • Manage and process a pipeline of upwards of 30-40 files, and have the ability to get them all to closing by their committed deadline.
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Handled any conditions sent from underwriting departments.

Savings Counselor

Olympia Federal Savings
Olympia, WA
01.2013 - 01.2018
  • Responsible for the opening of all new accounts.
  • Knowledge of all accounts including IRA's, HSA's, Certificate of Deposits, checking, and savings.
  • Ability to run, operate, and maintain the vault, and ATM.
  • Pull and maintain daily and monthly reports, as well as working the dormant and the daily overdraft report.
  • Opening and processing PLOC's (Personal Lines of Credit) and putting them in the system.
  • Working close with the manager and assistant manager on daily activities in the branch.
  • Operate a cash drawer on a daily basis, as well as assist with the new employees in their training.
  • Assist with the monthly branch compliance audits.

Customer Service Representative, Person In Charge

Fred Meyer
Lacey, WA
09.1999 - 05.2014
  • Provided primary customer support to internal and external customers.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Worked with management team to implement proper division of responsibilities.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Responded to customer requests for products, services, and company information.
  • Set overall vision and provided team leadership.

CUSTOMER SERVICE SUPERVISOR

HomeStreet Bank Olympia
Washington
04.2008 - 02.2013
  • Responsible for the supervision of the Customer Service Representatives.
  • Performing branch manager duties when needed.
  • Knowledgeable on opening and closing all accounts, running and maintaining the ATM and the vault.
  • Ensuring that all branch audits are completed on time.
  • Operating the branch on a daily basis.
  • Writing schedules, ordering cash, and training employees while still providing outstanding customer service to all my customers.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Coached employees through day-to-day work and complex problems.

REAL ESTATE AGENT

Olympia Real Estate Olympia
Washington
01.2004 - 03.2008


  • Assisted clients in financial planning for purchase.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Communicated with clients to understand property needs and preferences.
  • Negotiated, facilitated and managed real estate transactions.
  • Advertised client properties through websites, social media and real estate guides.
  • Presented purchase offers to sellers for consideration.

Education

High School Diploma -

Timberline High School
1987

Skills

  • Application Process Management
  • Employment Verification
  • Loan Processing Coordination
  • Mortgage Loan Software
  • Credit Reports
  • Dedicated Work Ethic
  • File Management
  • Teamwork and Collaboration
  • Customer Relations
  • Attention to Detail
  • Customer Service

Timeline

CSS2

State of Washington, Department of Retirement
11.2022 - Current

Employment Loan Processor

Olympia Federal Savings
01.2018 - 08.2022

Savings Counselor

Olympia Federal Savings
01.2013 - 01.2018

CUSTOMER SERVICE SUPERVISOR

HomeStreet Bank Olympia
04.2008 - 02.2013

REAL ESTATE AGENT

Olympia Real Estate Olympia
01.2004 - 03.2008

Customer Service Representative, Person In Charge

Fred Meyer
09.1999 - 05.2014

High School Diploma -

Timberline High School
KARA MAYO