Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kara McGinty

Junction City

Summary

Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.

Overview

10
10
years of professional experience

Work History

Waitress Lead

99 Grill Restaurant
07.2023 - Current
  • Delivered exceptional customer service, enhancing guest satisfaction and repeat business.
  • Managed multiple tables efficiently, ensuring timely order taking and food delivery.
  • Collaborated with kitchen staff to maintain smooth operations during peak hours.
  • Trained new waitstaff on menu offerings, service standards, and safety protocols.
  • Handled customer complaints professionally, resolving issues to maintain positive dining experiences.
  • Assisted in inventory management by tracking stock levels and submitting supply orders as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Implemented training programs for staff, improving efficiency and job performance.

Sales Team Lead

DSW Warehouse
11.2021 - 09.2022
  • Analyzed campaign performance by utilizing measurement and tracking methodologies to determine customer return on investment.
  • Expanded sales revenues by identifying opportunities and executing customized marketing plans.
  • Led sales team to exceed quarterly sales goals.
  • Monitored sales team performance and provided constructive feedback.
  • Kept detailed track of sales and customer information in company system.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Trained, coached and mentored 7 new sales associates for maximum performance.
  • Increased VIPs by 50% per quarter.

Administrative Assistant

Kiefer Kia
06.2020 - 08.2021
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed over 100 customer calls per day.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
  • Interacted with vendors to purchase and set up equipment and services.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Daily financial meetings.
  • Developed and maintained filing systems, enhancing document retrieval efficiency and compliance.

Supervisor/Lead Server Trainer

Solvang Retirement Living
08.2019 - 04.2020
  • Delivered superior customer service in every interaction.
  • Supervised daily operations, ensuring compliance with safety regulations and quality standards.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain.
  • Instructed employees on proper cleaning and sanitation of equipment and surfaces.
  • Learned every team members' role to offer skilled backup during shortages.
  • Educated workers about proper safety procedures to prevent accidents and injuries.
  • Deployed corrective actions quickly to protect consumers.
  • Maintained clean and well-organized areas to avoid violations or unnecessary work delays.
  • Interviewed, hired and trained new employees for production positions.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Handled customer complaints, resolved issues and adjusted policies.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Server/Assistant Bartender

Rodeo Steakhouse Bar and Grill
03.2017 - 06.2017
  • Arranged and prepared tables for customers to offer memorable experiences to guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to guests promptly after seating and answered questions about menu items.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Helped increase sales by 10%.

Back of House Prep Baker

Humble Bagel
07.2015 - 05.2017
  • Followed operational procedures and product standards, quality and consistency.
  • Managed daily production schedules ensuring timely delivery of fresh products.
  • Packed and unpacked shipments, reporting discrepancies.
  • Organized stockroom for quick and safety-centered workflow.
  • Kept facility compliant with health codes, sanitation requirements and license regulations.
  • Oversaw food preparation and monitored safety protocols.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Enhanced business productivity by training 4 team members on best practices and protocols.

Education

Associate of Arts - Interior Design

Clackamas Community College
Oregon City, OR

High School Diploma -

Junction City High School
Junction City, OR

Skills

  • Service excellence

  • Strong team leadership skills

  • Proficient in verbal and written communication

  • Detail-oriented approach

  • Skilled at managing stress effectively

  • Strong multitasking proficiency

  • Strong interpersonal skills

  • Safe food handling

  • Hospitality service expertise

  • Payment processing

  • Memory retention

Timeline

Waitress Lead

99 Grill Restaurant
07.2023 - Current

Sales Team Lead

DSW Warehouse
11.2021 - 09.2022

Administrative Assistant

Kiefer Kia
06.2020 - 08.2021

Supervisor/Lead Server Trainer

Solvang Retirement Living
08.2019 - 04.2020

Server/Assistant Bartender

Rodeo Steakhouse Bar and Grill
03.2017 - 06.2017

Back of House Prep Baker

Humble Bagel
07.2015 - 05.2017

High School Diploma -

Junction City High School

Associate of Arts - Interior Design

Clackamas Community College

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