Kara McKenzie
Owings Mills,United States
Summary
Detail-oriented and creative cake decorator with a strong passion for delivering exceptional customer experiences and crafting visually stunning confections. Seeking to leverage my well-honed organizational and time management skills in a transition to an office or administration role. Eager to apply my attention to detail and problem-solving abilities to support efficient operations and contribute to a dynamic team in a professional setting. Committed to embracing new challenges and fostering a collaborative environment while pursuing growth opportunities within the administrative field.
Overview
7
7
years of professional experience
Work History
Head Cake Decorator
Sweet Eden Bakeshop
07.2020 - Current
- Regularly interact with customers over the phone, via email, and in person, transcribing requests onto company standard order forms
- Managed customer inquiries and provided excellent customer service, addressing special requests and ensuring customer satisfaction.
- Utilized point-of-sale (POS) system to process payments, handle cash transactions, and maintain accurate sales records.
- Coordinated delivery schedules and maintained organization in fast-paced environment to meet multiple orders' deadlines.
- Collaborated with colleagues to ensure efficient workflow and maintain a cohesive team environment.
- Assisted with inventory management, restocking supplies, and tracking ingredient levels to ensure smooth bakery operations.
Cake Decorator/Bakery Manager
Kupcakes & Co
08.2018 - 07.2020
- Provided exceptional customer service, addressing inquiries, offering suggestions, and ensuring customer satisfaction
- Developing a detailed production schedule, I was able to determine the quantity of product to prepare for the next day's operation
- Initiate morning meetings to delegate tasks to my peers to begin morning workflow
- Quickly respond to general questions from customers and colleagues via phone and email
- Assist in any department that may need help (e.g
- Front store clerk, marketing, customer support, cake decorating, baking, inventory)
- Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online
- Sat down with customers in one-on-one meetings to help them communicate their wants and needs onto company-standard order forms
- Trained and mentored new team members, sharing bakery techniques, industry knowledge, and customer service best practices.
pastry assistant
Gunther & Co.
06.2017 - 08.2018
- Observed health and safety regulations and completed proper sanitation processes for safe food handling
- Operated kitchen equipment and industrial ovens in alignment with safety requirements
- Troubleshoot minor problems and reported technical issues
- Assisted with new hire orientation and training
- Quickly adapt to the fast-paced environment of a restaurant kitchen to get dessert orders out in a timely fashion
- Communicate with kitchen staff to get orders taken to customers
Cake Decorator/Bakery Clerk
Grauls Market
02.2017 - 06.2017
- Exhibited excellent customer service by taking detailed orders and providing guidance on design options.
- Ensured all cakes met health standards set forth by local regulations prior to delivery or pickup.
- Utilized suggestive selling techniques to assist customers with purchasing bakery products.
- Created attractive displays for cakes in store front window with the use of props and lighting effects.
- Calculated sales prices, total purchases, and received and processed cash and credit payments
- Greeted customers and ascertained each customer's wants and needs
- Opened and closed cash registers, balanced cash drawers and made deposits
- Recommended, selected and helped locate and obtain merchandise based on customers' inquiries and requests
Education
Associate degree - Pastry Arts, Culinary Arts
The Restaurant School At Walnut Hill
Philadelphia, PA02.2017
High school diploma -
Mardela High School
Mardela Springs, MD05.2015
Skills
- Administrative Support
- POS Systems Expertise
- Customer Service
- Recordkeeping Strengths
- Problem-Solving Ability
- Computer Proficiency
- Microsoft Windows
- Microsoft Excel
- Managing Multiple Tasks
Timeline
Head Cake Decorator
Sweet Eden Bakeshop
07.2020 - Current
Cake Decorator/Bakery Manager
Kupcakes & Co
08.2018 - 07.2020
pastry assistant
Gunther & Co.
06.2017 - 08.2018
Cake Decorator/Bakery Clerk
Grauls Market
02.2017 - 06.2017
Associate degree - Pastry Arts, Culinary Arts
The Restaurant School At Walnut Hill
High school diploma -
Mardela High School
Similar Profiles
Taylor SayresTaylor Sayres
Pastry Chef- Owner at Uniquely Sweet BakeshopPastry Chef- Owner at Uniquely Sweet Bakeshop
Jennifer GalangJennifer Galang
Plant Quality Assurance Manager 1 at Goldilocks Bakeshop Inc. Cake PlantPlant Quality Assurance Manager 1 at Goldilocks Bakeshop Inc. Cake Plant
Yehoida MarshallYehoida Marshall
Social Media Marketing Intern at Beehive BakeshopSocial Media Marketing Intern at Beehive Bakeshop