Microsoft Word
Kara McLaughlin
Richmond,TX
Summary
Proven to excel in customer engagement and efficiency, I leveraged my skills at Starbucks to enhance service quality and team productivity. Specializing in cash handling and POS systems, alongside strong problem-solving abilities, I consistently improved customer satisfaction and operational smoothness. My approach prioritizes impactful results and teamwork, embodying the skills sought by employers.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
08.2023 - Current
- Delivered exceptional customer service by accurately processing orders, addressing customer needs, and resolving issues to ensure positive experiences.
- Maintained clean and organized workspaces, such as counters, equipment, and inventory to adhere to health and safety regulations and company standards.
- Managed cash and transactions efficiently, including handling cash, credit/debit card payments, and giving accurate change to maintain a balanced cash drawer.
- Trained and mentored new baristas on company procedures, customer service, and beverage preparations to ensure a smooth transition into a high-paced work environment.
Kennel Worker
Parkland Kennels
03.2021 - 03.2022
- Oversaw daily operations within the pet kennel, including cleanings, feedings, and the well-being of customers and animals.
- Managed client communications, including booking appointments, providing updates on pets, addressing concerns, and handling inquiries about services and policies.
- Maintained sanitary conditions for animals by cleaning living spaces and cages according to Texas health code guidelines.
- Mixed and administered special food formulas to animals based on unique dietary needs.
Pet Grooming Assistant
TLC Pet Grooming
05.2020 - 08.2020
- Entered and maintained accurate client and pet information into a database, including contact details, grooming preferences, and service history.
- Ensured confidentiality and security of customer and pet information in compliance with data protection regulations and company policies.
- Assisted in the development and implementation of data entry procedures and best practices to enhance workflow efficiency and accuracy.
Education
High School Diploma -
Fulshear High School
Fulshear, TX05.2024
Skills
Customer Service: Demonstrated ability to build rapport and exceed customer expectations in fast-paced environments
Communication: Effective verbal and written communication skills to interact with diverse customers and team members
Problem-solving: Proven ability to identify and resolve issues efficiently while maintaining a positive attitude
Teamwork: Strong collaborator with experience in fostering a positive team environment
Time Management: Efficiently prioritize tasks and manage multiple responsibilities to meet deadlines
Software
Microsoft Excel
Canva
Timeline
Barista
Starbucks
08.2023 - Current
Kennel Worker
Parkland Kennels
03.2021 - 03.2022
Pet Grooming Assistant
TLC Pet Grooming
05.2020 - 08.2020
High School Diploma -
Fulshear High School
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