Kara Mongenyip

Kihei,HI

Summary

Dynamic Member Services Associate with a proven track record at Private Suites LAX, excelling in customer relations and administrative support. Skilled in Microsoft Outlook, FRONT, PSNAX, and multi-line phone systems called Ring Centural, I effectively resolved inquiries and enhanced client experiences, demonstrating strong communication and problem-solving abilities. Committed to delivering exceptional service in fast-paced environments.

Overview

years of professional experience

Work History

Member Services Coordinator

Private Suites LAX

11.2021 - Current

Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Exhibited high energy and professionalism when dealing with High Clientele.
Learned internal systems and related service role duties to provide skilled team backup in handling Customer demands.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
Operated software programs such as Microsoft outlook; Ring central; Microsoft teams; FRONT; and PSNAX to carry out daily task and communication with clients.

Remote Ready Internship Trainee

Instant Team Hawaii

08.2021 - 09.2021

Completed research, compiled data, completed courses in timely manner.
Worked on a capstone using knowledge gained in classes to put together recommendations for the project. Compiled research and created Google slides presentation.
Analyzed problems, identified solutions and made decisions to pass quiz's and assessments.
Completed range of simultaneous courses such as Customer Service, Remote Work, HIPPA, and Remote Agent Training.
Developed various skills and knowledge of the remote work platform and customer.
Reviewed related literature and conducted investigations to support research efforts.

Administrative Assistant / Front Desk Representative

Grand Welcome Vacation Property Management

01.2020 - 02.2021

Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Processed invoices and expenses using Microsoft Templates to facilitate on-time payment.
Promptly responded to tenant complaints and concerns for over 50 properties.
Communicated effectively with owners, residents and on-site associates.
Collaborated with team members to handle guest requirements from check-in through check-out.
Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Office Assistant

West Hawaii SPED Office

10.2018 - 01.2020

Managed Home hospital tutoring/Transportations/FMS/Casual employees payroll.
Processed Purchase orders and facilitated accounts payable.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Processed payments and documented account changes for financial accuracy and transparency.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Organized all new hire, security and temporary paperwork.
Updated employee files with new details such as changes in address or salary levels.
Verified vendor accounts by reconciling monthly statements and related transactions.
Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Kept vendor files accurate and up-to-date to expedite payment processing.
Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Maintained good working relationships with vendors and resolved disputes.

Guest Services Representative

Kona Coast Resort

01.2013 - 08.2015

Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Exhibited high energy and professionalism when dealing with High Clientele.
Learned internal systems and related service role duties to provide skilled team backup in handling Customer demands.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
Operated software programs such as Microsoft outlook; Ring central; Microsoft teams; FRONT; and PSNAX to carry out daily task and communication with clients.

Education

High School Diploma -

Ke Kula O Ehunuikaimalino

Kealakekua, HI

Skills

Daily communication using Microsoft outlook; FRONT; Ring central; and Microsoft teams
Office administration
Meeting minutes
Multi-line phone proficiency
Administrative support
Invoice Processing
Remote Work Certified

HIPPA certified
Instant Team Hawaii Internship completion
Database Management
Interdepartmental Collaboration
Communications Strategies
Member Services and Support

Timeline