Kara N Harris
Hillsborough,USA
Summary
Air transportation professional with extensive experience in cargo handling, technical support, and inventory management. Skilled in using ground support equipment, resolving product issues, and maintaining high standards of safety and efficiency. Motivated to contribute to team success through strong operational and customer service skills.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Strutmasters
Roxboro, North Carolina
09.2025 - Current
- Resolved product issues by coordinating with internal teams.
- Managed customer inquiries through multiple communication channels.
- Provided technical support for various automotive products.
- Collaborated with sales to enhance customer satisfaction strategies.
- Investigated customer complaints regarding product quality or service rendered.
Inventory Associate
ADUSA
Butner, North Carolina
07.2023 - 09.2025
- Prepared detailed reports summarizing audit findings and recommendations.
- Identified discrepancies between shipment contents and order information, taking corrective action as necessary.
- Inspected products for damage or defects before adding them to inventory.
- Loaded and unloaded trucks with forklifts and pallet jacks.
Warehouse Supervisor
DIV Cleaning Services & Power Washing/Christmas Light Contractors
Raleigh, North Carolina
05.2022 - 07.2023
- Shipping/handling/labeling all outbound products
- Used warehouse management system to accurately record materials and product movement.
- Reconciled inventory counts and resolved discrepancies with Shopify- warehouse management system.
- Maximized engagement via well-coordinated social media development and management strategies.
- Tracked inventory received with entries into company software and notified management of problems with shipments.
Driver
Two Men & a Truck
Durham, North Carolina
01.2022 - 05.2022
- Safely operated 26ft moving truck for efficient transportation of goods.
- Carefully packed and unpacked customer belongings to ensure damage-free delivery.
- Documented, researched, and resolved customer service issues to enhance satisfaction.
- Executed manual labor tasks according to detailed supervisor instructions.
- Delivered exceptional customer service to foster strong relationships with clients.
Air Transportation
United States Air National Guard
Charlotte, North Carolina
01.2022 - 06.2025
- executed identical responsibilities during active duty career but part-time
Air Transportation
Active Duty Air Force
Dover, DE
01.2018 - 12.2021
- Facilitated air transportation for Department of Defense, enabling efficient movement of passengers and cargo globally.
- Managed air transportation activities, ensuring compliance with regulations and timelines.
- Implement safety and security precautions for handling and storing dangerous materials, safeguarding personnel and cargo.
- Determine quantity and type of cargo to be loaded according to allowable aircraft cabin load.
- Inspect aircraft cargo to verify proper documentation, packaging and marking.
- Load and unload aircraft using specialized equipment.
Education
High School Diploma -
Person High School
Roxboro, NCSome College (No Degree) - Mechanical Engineering
Arizona State University
Tempe, AZ06-2026
Skills
- Customer service excellence
- Customer relationship management
- Product knowledge
- Problem resolution
- Conflict resolution
- Leadership
- Integrity
- Customer service
Timeline
Customer Support Specialist
Strutmasters
09.2025 - Current
Inventory Associate
ADUSA
07.2023 - 09.2025
Warehouse Supervisor
DIV Cleaning Services & Power Washing/Christmas Light Contractors
05.2022 - 07.2023
Driver
Two Men & a Truck
01.2022 - 05.2022
Air Transportation
United States Air National Guard
01.2022 - 06.2025
Air Transportation
Active Duty Air Force
01.2018 - 12.2021
High School Diploma -
Person High School
Some College (No Degree) - Mechanical Engineering
Arizona State University