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Hi, I’m
KARA NORMAN
North Augusta,SC
he highest form of leadership is serving others with love and integrity, knowing that through service, we reflect the values of faith and compassion."
Summary
Enthusiastic and reliable professional with 19 years of customer service experience seeking a challenging position in office administration and customer service. Dedicated to contributing to member satisfaction and maximizing organizational margins through prompt, effective, and efficient service. Consistently delivers maximum performance that exceeds employment requirements and employer expectations. Strong cash management skills and excellent interpersonal communication abilities. Detail-oriented and passionate about accuracy with a proven track record in responsible decision-making. Exceptional oral and written communication skills to convey complex information clearly and effectively. Takes pride in assuming responsibility for achieving results, prioritizing tasks, and solving problems. Currently seeking Full-Time/Part-Time Employment Opportunity to make a difference and get the job done!
Overview
19
years of professional experience
Work History
SRP Federal Credit UnionNorth Augusta, South Carolina
Operations Specialist II
09.2019 - Current
Job overview
- Fully complies with the requirements of all Credit Union policies, including but not limited to the Bank Secrecy Act, the Patriot Act and OFAC Policies
- Verifies information on deduction cards and member status change forms received and performs file maintenance
- Follows-up on late, incomplete or missing payroll deduction information and ensures that we receive proper payment from each
- Handles exceptions, makes general ledger entries, and submits check request when applicable
- Verifies outgoing wires and receives phone requests from members for outgoing wires
- Balances and reviews share draft exceptions daily
- Researches items and checks account balances as necessary, and debits accounts for unusual exception items
- Determines proper disposition of each item and handles it accordingly, making GL entries if needed
- Coordinates research, special item processing, general information request, and resolution of clearing differences
- May contact third parties regarding resolution
- Assists in reconciling share draft clearing and returns to general ledger accounts
- Assists as Back up to the ACH department, Wire Loan Correction Department, and Plastics Department
- Filing, Organizing, and Balancing Documents received
- Images all checks and bond deposits processed by the branch personnel
- Ensures all documents processed in the branch network and departments are accounted for, to prevent credit union losses
- Reconciles check totals by each teller and all activity processed for the day
- Researches discrepancies or outages in check totals to rectify any variation on member accounts
- Files appropriately to meet current record retention standards.
SRP Federal Credit Union
Operations Clerk I
11.2015 - 09.2019
Job overview
- Fully complies with the requirements of all Credit Union policies, including but not limited to the Bank Secrecy Act, the Patriot Act and OFAC Policies
- Verifies information on deduction cards and member status change forms received and performs file maintenance
- Follows-up on late, incomplete or missing payroll deduction information and ensures that we receive proper payment from each
- Handles exceptions, makes general ledger entries, and submits check request when applicable
- Verifies outgoing wires and receives phone requests from members for outgoing wires
- Balances and reviews share draft exceptions daily
- Researches items and checks account balances as necessary, and debits accounts for unusual exception items
- Determines proper disposition of each item and handles it accordingly, making GL entries if needed
- Coordinates research, special item processing, general information request, and resolution of clearing differences
- May contact third parties regarding resolution
- Assists in reconciling share draft clearing and returns to general ledger accounts
- Assists as Back up to the ACH department, Wire Loan Correction Department, and Plastics Department
- Filing, Organizing, and Balancing Documents received
- Images all checks and bond deposits processed by the branch personnel
- Ensures all documents processed in the branch network and departments are accounted for, to prevent credit union losses
- Reconciles check totals by each teller and all activity processed for the day
- Researches discrepancies or outages in check totals to rectify any variation on member accounts
- Files appropriately to meet current record retention standards.
SRP Federal Credit Union
Bank Teller
07.2014 - 11.2015
Job overview
- Fully complies with the requirements of all Credit Union policies, including but not limited to the Bank Secrecy Act, the Patriot Act and OFAC Policies
- Verifies information on deduction cards and member status change forms received and performs file maintenance
- Follows-up on late, incomplete or missing payroll deduction information and ensures that we receive proper payment from each
- Handles exceptions, makes general ledger entries, and submits check request when applicable
- Verifies outgoing wires and receives phone requests from members for outgoing wires
- Balances and reviews share draft exceptions daily
- Researches items and checks account balances as necessary, and debits accounts for unusual exception items
- Determines proper disposition of each item and handles it accordingly, making GL entries if needed
- Coordinates research, special item processing, general information request, and resolution of clearing differences
- May contact third parties regarding resolution
- Assists in reconciling share draft clearing and returns to general ledger accounts
- Assists as Back up to the ACH department, Wire Loan Correction Department, and Plastics Department
- Filing, Organizing, and Balancing Documents received
- Images all checks and bond deposits processed by the branch personnel
- Ensures all documents processed in the branch network and departments are accounted for, to prevent credit union losses
- Reconciles check totals by each teller and all activity processed for the day
- Researches discrepancies or outages in check totals to rectify any variation on member accounts
- Files appropriately to meet current record retention standards.
Fairview Presbyterian Daycare Center
Child Care Worker
06.2014 - 07.2014
Job overview
- Worked in partnership with parents and co-workers to promote the welfare and education of young children
- Provided a safe, caring, and nurturing environment
- Confronted negative and aggressive behavior by children whenever it occurred
- Changed diapers and assisted infant teachers with nap time routines
- Helped provide nutritional snacks and lunches, including clean up
- Cleaned classroom each day to ensure it was up to safety standards.
Chick-fil-A
Team Member/ Catering Manager
08.2012 - 06.2014
Job overview
- Prepare forms that inventory food purchases for the restaurant
- Responsible for the accounting of money at the end of my shift
- Was in charge of preparing over 1,000 sandwiches per week for catering, completing each order correctly and on time
- Was in charge of filling out the order forms and collecting payments
- Was a team player, willing to go the second mile, helping anywhere I was needed.
Backyard Burgers
Crew Member
07.2012 - 08.2012
Job overview
- Provided excellent customer service and handled all customer complaints during shift
- Stocked all needed items during shift
- Managed drive-thru and front counter transactions
- Accounted for all money during shift and entered necessary items into computer database
- Food preparation.
Children In Crisis, Inc.
Relief Child Care Worker
02.2012 - 07.2012
Job overview
- Provides excellent care of all the children on a flexible, as-needed basis
- Gives praise and positive feedback to promote self-esteem and independence for children
- Gives natural, logical consequences when dealing with the children's behavior to promote self-control and self-discipline
- Proven ability to multitask with multiple children and the ongoing tasks demanded by the nature of an emergency shelter including business tasks and multiple appointments for the children.
Garden City Rescue Mission
Mission Assistant
01.2011 - 09.2011
Job overview
- Sorted donations from churches and other organizations
- Maintained inventory of all goods received and prepared/updated Needs List
- Supervised all volunteers
- Organized and maintained cleanliness of all common areas
- Assisted in clients' rooms as needed
- Answered phones and prepared letters as needed
- Ensured each new client had needed items (i.e
- Hygiene, linens, etc.).
Chick-fil-A
Shift Lead
03.2007 - 01.2011
Job overview
- Trained employees at cash register, drive-through, and food preparation
- Provided excellent customer service and handled all customer complaints during my shift
- Accounted for all monies at the end of my shift
- Entered necessary items into computer database
- Inventoried and ordered food as needed
- Provided exterior catering and managed large parties with the restaurant such as a weekly Senior Bingo game at the store and an annual Father/Daughter Banquet.
Wendys
Cashier/Food Prep
11.2005 - 02.2006
Job overview
- Managed front cash register and drive-through and mastered food preparation as well
- Stocked all needed items throughout shift
- Balanced monies and receipts at the end of every shift.
Ryan's Steakhouse
Waitress/Server
08.2005 - 11.2005
Job overview
- Primary responsibility was to greet, seat, and serve customers
- Restocked plates/utensils as needed
- Performed general clean-up such as cleaning buffet and sweeping
- Often chosen to work overtime to assist with breakfast shift.
Education
B.A. in Christian Ministries
01.2010
High School Diploma
01.2005
Skills
Data Entry
References
- Janice Chancey, (803) 640-5335
- Ryan Trapp, (803) 270-3638
- Kelley Debaun, (706) 449-3865
- Carena Larsen, (803) 624-5063
- William Rauch, (803) 645-5962
- Desirae Jennings, (706) 461-9849
- Peyton Norman, (850) 213-6005
Timeline
Operations Specialist II
SRP Federal Credit Union
09.2019 - Current
Operations Clerk I
SRP Federal Credit Union
11.2015 - 09.2019
Bank Teller
SRP Federal Credit Union
07.2014 - 11.2015
Child Care Worker
Fairview Presbyterian Daycare Center
06.2014 - 07.2014
Team Member/ Catering Manager
Chick-fil-A
08.2012 - 06.2014
Crew Member
Backyard Burgers
07.2012 - 08.2012
Relief Child Care Worker
Children In Crisis, Inc.
02.2012 - 07.2012
Mission Assistant
Garden City Rescue Mission
01.2011 - 09.2011
Shift Lead
Chick-fil-A
03.2007 - 01.2011
Cashier/Food Prep
Wendys
11.2005 - 02.2006
Waitress/Server
Ryan's Steakhouse
08.2005 - 11.2005
B.A. in Christian Ministries
High School Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Compiled and reviewed daily reports for checks processed by members, ensuring 100% accuracy and timely submission to management.
- Identified and resolved discrepancies in check clearing reports, virtually eliminating processing errors
- Maintained detailed records of member-issued checks for compliance and audit purposes
- Monitored checks for potential fraud or irregularities, flagging suspicious transactions to the risk management team.
- Exceptional attention to detail and accuracy in financial transactions.
- Strong problem-solving skills to resolve operational challenges.
- Collaborative team player who supports cross-departmental initiatives.
- Awarded the spot light award for outstanding performance and dedication to company goals
- Recognized for contributing to organizational success
- Demonstrated loyalty and consistency, maintaining 19 years of exemplary customer service
Certification
- Earned a 10-Year Attendance Award, reflecting a strong work ethic and dependability.
- Supported daily operations without interruption, ensuring team success and meeting critical deadlines.
- Maintained consistent attendance over a decade, contributing to team stability and uninterrupted workflow.
- Proficient in Microsoft Excel
- Proficient in Microsoft Word
- Proficient in Microsoft Teams
Affiliations
- None at this time
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work weekSoftware
Extensive knowledge with Check scanning systems, Fedline Web, Symitar
Languages
English
Native or Bilingual
Interests
Passion for customer relationships and driving satisfaction.
Passion for Continous Learning
Enhancing My focus, creativity and approach to problem solving
I believe in Love More Serve More
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