Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kara Oakley

Lebanon,TN

Summary

Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over three years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.

Overview

1
1
year of post-secondary education
3
3
years of professional experience

Work History

Keyholder

Bath And Body Works, Limited Brands
Lebanon, TN
01.2017 - 11.2018
  • Trained team members in successful strategies to meet operational and sales targets.
  • Provided sales feedback to management to address concerns in sales reports.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Opened and closed store multiple days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed store opening and closing procedures.
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Counted out cash drawers and balanced totals.
  • Received and counted money.
  • Monitored security areas during busy periods.
  • Processed cash, credit, debit and check payments.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Broke down boxes and disposed of trash.
  • Opened inventory boxes and restocked shelves.
  • Trained and mentored new employees.
  • Accepted and processed customer returns.

Team Member

Chick-fil-A
Lebanon, TN
01.2016 - 12.2016
  • Entered orders into computer system quickly and in proper sequence.
  • Checked outgoing orders for accuracy before delivery.
  • Restocked bags, cups, lids, sauces and other counter supplies.
  • Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
  • Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
  • Offered immediate, friendly and knowledgeable assistance to every guest.
  • Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions.
  • Used downtime between customer orders to fulfill other guest services, including drink refills and order corrections.
  • Accurately performed cash register operations to process and receive payments and issue change.
  • Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.
  • Welcomed customers and provided quick and attentive service.
  • Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
  • Warmly greeted and welcomed customers to establishment before requesting food order.
  • Refilled drinks, cleaned up spills and handled special requests between guest orders.
  • Described menu items in detail and educated customers about meal options.
  • Suggested upgrades and additional items to meet upselling goals.

Sales Associate

Rack Rooms Shoe Store
Lebanon, TN
07.2015 - 01.2016
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained records related to sales, returns and inventory availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Tracked stock using company inventory management software.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Processed product returns and assisted customers with other selections.

Education

Bachelor of Science - Social Media Marketing

Strayer University
Washington, DC
10.2020 - Current

Skills

Multi-tasking strength

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Timeline

Bachelor of Science - Social Media Marketing

Strayer University
10.2020 - Current

Keyholder

Bath And Body Works, Limited Brands
01.2017 - 11.2018

Team Member

Chick-fil-A
01.2016 - 12.2016

Sales Associate

Rack Rooms Shoe Store
07.2015 - 01.2016

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Kara Oakley