Kara Otto

Proven track record in customer service and problem-solving, demonstrated at AT&T with a focus on enhancing customer loyalty and resolving conflicts efficiently. Skilled in data entry and active listening, I significantly improved client retention and satisfaction. Expert in leveraging computer proficiency and critical thinking to exceed customer expectations and achieve company goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.