Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kara Ovian

Lowell,MA

Summary

The combination of my sales and customer success experience has provided me with a unique perspective on the customer journey. I understand the importance of not only acquiring new businesses but also nurturing and retaining them. My experience in sales has honed my skills in identifying opportunities for growth and upselling, while my background in customer success has given me the tools to build strong, long-lasting relationships.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Account Executive

Buildium
08.2021 - Current
  • Collaborated cross-functionally to optimize client spend, resulting in increased ROI and client satisfaction.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.

Sr. Business Development Representative- Upsell

Buildium
06.2020 - 08.2021
  • Maintained an average of 140% to quota for 12 consecutive months.
  • Delivered tailored solutions based on individual customer requirements that ultimately led to a high retention rate among existing clients.
  • Conducted sales interviews for potential new hires
  • Mentored junior team members on best practices for successful business development upsell strategies and techniques.
  • Boosted customer satisfaction levels with exceptional account management skills and prompt resolution of any issues encountered during the sales process.
  • Achieved revenue targets consistently by establishing a strong pipeline of high-quality leads through effective prospecting techniques.

Associate Account Executive -Inbound Sales

ezCater
08.2018 - 04.2020
  • Convert high volume of inbound leads to new ezCater users.
  • Exceeded monthly targets consistently by maintaining a strong pipeline of qualified leads through effective communication skills.
  • Streamlined internal processes for better lead tracking and follow-up procedures, increasing overall productivity within the department.
  • Managed high-volume calls, ensuring timely responses to customer inquiries and closing sales deals efficiently.

Customer Support Agent

ezCater
04.2018 - 08.2018
  • Provides 5-star customer service to customers and business partners.
  • Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
  • Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
  • Conducted thorough investigations into customer issues, providing detailed resolutions tailored to each unique situation.

Education

Tewksbury Memorial High School
Tewksbury, MA
06.2009

Skills

  • Salesforce
  • Microsoft Office
  • HubSpot
  • Google Suite
  • Confluence
  • Pipeline Management
  • Lead Generation
  • Account planning
  • Revenue Generation
  • Customer Relationship Management
  • Contract Negotiation
  • Forecast preparation
  • Sales Quota Achievement

Certification

  • Accounting Certification - Buildium 2023

Timeline

Account Executive

Buildium
08.2021 - Current

Sr. Business Development Representative- Upsell

Buildium
06.2020 - 08.2021

Associate Account Executive -Inbound Sales

ezCater
08.2018 - 04.2020

Customer Support Agent

ezCater
04.2018 - 08.2018

Tewksbury Memorial High School

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Kara Ovian