Kara Palmer
High Point,NC
Summary
Hardworking Service Advocate adept at providing outstanding customer service by responding quickly to customer requests, complaints and communications. Uses critical thinking to quickly resolve escalated issues and listen closely to customers. Effective data entry and advanced computer skills. Excellent decision-making and time management skills. Adapts quickly and remains calm under pressure in stressful circumstances.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Provider Service Advocate
United Healthcare- Remote NC
High Point, NC
08.2022 - Current
- Worked in multiple systems daily for access to claims and claim rejections.
- Doing Intakes for providers on behalf of the patient.
- Developed relationships with Providers through proactive outreach efforts.
- Maintained accurate records of provider interactions for follow-up purposes.
- Utilized various software applications to access account information, view claims, generate reconsiderations and complete other tasks related to service requests.
- Collaborated with internal departments such as Helping Hands, to ensure timely correction of claims promised to providers.
Recruiter/ Payroll / Editor
Powelson Consulting - High Point, NC
High Point
10.2017 - 08.2022
- Many duties including payroll, resume editing, job recruitment
- Sourced and screened potential candidates for open positions.
- Developed job descriptions and postings to attract qualified applicants.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Collaborated with hiring managers to understand position requirements.
Reservations Agent/ Ticket Counter/ Gate Agent
American Airlines - Winston-Salem, NC
Winston-Salem
09.2006 - 05.2016
- High paced international reservations office for first 8 years.
- Airport operations for 2 years.
- Responded promptly to passenger inquiries, concerns, and complaints.
- Adhered to company policies and procedures while handling passenger requests and inquiries.
- Ensured that all passenger interactions were handled in a professional manner at all times.
Pharmacy Technician
Target - High Point, NC
High Point
08.1999 - 05.2006
- Entering prescriptions into computer, working with insurance companies to get claims processed timely.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Education
Associate in Science (AS) in Mental health -
Guilford Technical Community College - Jamestown, NC
05.2017
Skills
- Facets/Icue/Macess/PDAT/Teams
- Data entry
- Call center
- Customer service
- Pharmacy Technician Experience
- Proofreading
- Call handling
- Innovative
- Complex Problem-Solving
- Research proficiency
Certification
- Certified Notary Public
- PTCB Certification
Assessments
- Protecting patient privacy, Expert, 03/01/22, Understanding privacy rules and regulations associated with patient records
- Case management & social work, Proficient, 03/01/22, Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
- Medical terminology, Familiar, 03/01/22, Understanding and using medical terminology
- Customer focus & orientation, Familiar, 03/01/22, Responding to customer situations with sensitivity
Timeline
Provider Service Advocate
United Healthcare- Remote NC
08.2022 - Current
Recruiter/ Payroll / Editor
Powelson Consulting - High Point, NC
10.2017 - 08.2022
Reservations Agent/ Ticket Counter/ Gate Agent
American Airlines - Winston-Salem, NC
09.2006 - 05.2016
Pharmacy Technician
Target - High Point, NC
08.1999 - 05.2006
Associate in Science (AS) in Mental health -
Guilford Technical Community College - Jamestown, NC
- Certified Notary Public
- PTCB Certification
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